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Permanent switching off of the device.

Voytheck
over 4 years ago

err_log_9.txt 
[
{
"unit_id":"3974684342",
"product_name":"Edge Explore",
"software_part_number":"006-B3011-00",
"ms_since_epoch":1558951269000,
"system_version":"4.10",
"build_type":"PRODUCTION",
"backtrace":" - Error type ( 8 ) err( 8 )",
"error_cause":"8",
"proprietary_info":{
    "Commit ID":"110a364879232a3fd31a84865d50fc8d9118dcc7",
    "Time":"2019-5-27 12:1:9",
    "Task ID":"0",
    "Task Name":"",
    "R[0]":"00000000",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

},
{
"unit_id":"3974684342",
"product_name":"Edge Explore",
"software_part_number":"006-B3011-00",
"ms_since_epoch":1558951371000,
"system_version":"4.10",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x002EB08E
   Call Address at Function: 0x002EB09E

Function Address: 0x00132C84
   Call Address at Function: 0x00132CB0

Function Address: 0x002F9C98
   Call Address at Function: 0x002F9C9E

Function Address: 0x002353E4
   Call Address at Function: 0x002353EE

Function Address: 0x00227A48
   Call Address at Function: 0x00227AB4

Function Address: 0x003C8650
   Call Address at Function: 0x003C868C

Function Address: 0x005096FC
   Call Address at Function: 0x00509868

Function Address: 0x0050526C
   Call Address at Function: 0x0050530A

Function Address: 0x00119950
   Call Address at Function: 0x00119982

Function Address: 0x001173B8
   Call Address at Function: 0x001173DC

Function Address: 0x002C9BBC
   Call Address at Function: 0x002C9CD6

Function Address: 0x0010E0A4
   Call Address at Function: 0x0010E11A

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"110a364879232a3fd31a84865d50fc8d9118dcc7",
    "Time":"2019-5-27 4:2:51",
    "CDP_LOG":"146161,1AEE4D,42933D,50890D,50399D,4FACD1,198591,",
    "RTL Error Number":"6E5D8012",
    "Error Message":"02170B70,0212143C",
    "Task Name":"HWM main",
    "Saved SP":"02170920",
    "Saved LR":"00132CB1",
    "Saved PC":"002EB09E",
    "R[0]":"02170B70",
    "R[1]":"0212143C",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

}
]
err_log_15.txt 
[
{
"unit_id":"3974684342",
"product_name":"Edge Explore",
"software_part_number":"006-B3011-00",
"ms_since_epoch":1559487419000,
"system_version":"4.30",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x002EB0B2
   Call Address at Function: 0x002EB0C2

Function Address: 0x00132C84
   Call Address at Function: 0x00132CB0

Function Address: 0x002F9CB8
   Call Address at Function: 0x002F9CBE

Function Address: 0x002353E4
   Call Address at Function: 0x002353EE

Function Address: 0x00227A48
   Call Address at Function: 0x00227AB4

Function Address: 0x003C8670
   Call Address at Function: 0x003C86AC

Function Address: 0x00509728
   Call Address at Function: 0x00509894

Function Address: 0x00505298
   Call Address at Function: 0x00505336

Function Address: 0x00119950
   Call Address at Function: 0x00119982

Function Address: 0x001173B8
   Call Address at Function: 0x001173DC

Function Address: 0x002C9BBC
   Call Address at Function: 0x002C9CD6

Function Address: 0x0010E0A4
   Call Address at Function: 0x0010E11A

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"5da9009ed5a49edfb2773b9aa3a80dc0e97cf0d8",
    "Time":"2019-6-2 16:56:59",
    "CDP_LOG":"146161,1AEE4D,50BE4D,464705,50BE4D,1AEF59,44D735,1AEF59,50BE4D,50BE4D,44D58D,50BE4D,1A2E11,50BE4D,1A2E11,50BE4D,1A2E11,50BE4D,1983F9,50BE4D,1A2E11,50BE4D,44D58D,1F12BD,44D58D,50BE4D,44D449,1F12BD,198591,",
    "RTL Error Number":"6E5D8012",
    "Error Message":"02170B70,0212143C",
    "Task Name":"HWM main",
    "Saved SP":"02170920",
    "Saved LR":"00132CB1",
    "Saved PC":"002EB0C2",
    "R[0]":"02170B70",
    "R[1]":"0212143C",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

}
]
err_log.txt 
[
{
"unit_id":"3974684342",
"product_name":"Edge Explore",
"software_part_number":"006-B3011-00",
"ms_since_epoch":1559487419000,
"system_version":"4.30",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x002EB0B2
   Call Address at Function: 0x002EB0C2

Function Address: 0x00132C84
   Call Address at Function: 0x00132CB0

Function Address: 0x002F9CB8
   Call Address at Function: 0x002F9CBE

Function Address: 0x002353E4
   Call Address at Function: 0x002353EE

Function Address: 0x00227A48
   Call Address at Function: 0x00227AB4

Function Address: 0x003C8670
   Call Address at Function: 0x003C86AC

Function Address: 0x00509728
   Call Address at Function: 0x00509894

Function Address: 0x00505298
   Call Address at Function: 0x00505336

Function Address: 0x00119950
   Call Address at Function: 0x00119982

Function Address: 0x001173B8
   Call Address at Function: 0x001173DC

Function Address: 0x002C9BBC
   Call Address at Function: 0x002C9CD6

Function Address: 0x0010E0A4
   Call Address at Function: 0x0010E11A

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"5da9009ed5a49edfb2773b9aa3a80dc0e97cf0d8",
    "Time":"2019-6-2 16:56:59",
    "CDP_LOG":"146161,1AEE4D,50BE4D,464705,50BE4D,1AEF59,44D735,1AEF59,50BE4D,50BE4D,44D58D,50BE4D,1A2E11,50BE4D,1A2E11,50BE4D,1A2E11,50BE4D,1983F9,50BE4D,1A2E11,50BE4D,44D58D,1F12BD,44D58D,50BE4D,44D449,1F12BD,198591,",
    "RTL Error Number":"6E5D8012",
    "Error Message":"02170B70,0212143C",
    "Task Name":"HWM main",
    "Saved SP":"02170920",
    "Saved LR":"00132CB1",
    "Saved PC":"002EB0C2",
    "R[0]":"02170B70",
    "R[1]":"0212143C",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

}
]
During the ride, two Edge Explore switches off. I noticed that this is taking place when connecting bluetooth with phones. The situation was at fw 4.10 and after updating to ver. 4.30. Turns off when connecting to Samsung Galaxy A7 (2018) - android 9 and Samsung Galaxy J5 (2017) - android 8. When phones are disconnected from EE then everything works fine.

  • 0 over 4 years ago

    - Please reach out to Garmin Product Support so we can create a ticket for this.

  • 0 over 4 years ago

    Any resolution to this, Voytheck?  I seem to be experiencing something similar--Edge Explore + Samsung Galaxy S7 Edge.  The Explore has been switching completely off during a ride (and sending the crash notice!).  Powering it on allows the ride to resume, and strangely, even if I start riding and wait for a while to re-start the Explore, per the Garmin Connect App the full ride is still being captured.  

    I've had the Explore since it came out.  No problems until about 2 weeks ago...