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Power bank charging

My 820 battery life isn't horrendous but for really long rides it isn't good enough so I want to be able to carry an external power bank to support it or top up as needed. 

I've searched these forums for recommendations and ordered an Anker 10k mah but the device doesn't respond at all when I connect it. 

I also have a second power bank, same thing no response.

Having tried half a dozen different cables, some power only, I plugged it into a computer and it responded immediately.

Question - is there a setting that stops it charging from a power bank but not a plug or computer?? 

Any advice appreciated as it has me baffled.

TIA