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I've lost live segments on my 820.

I've followed all the directions. I'm a premium member on Strava. I've switched to Stava segments on connect dashboard. On 820 screen when I go to live segments, it says, 'no segments saved.' I have starred segments, and my accounts are connected. I've tried uninstalling and reinstalling. I've tried looking for vdos and help on line, but nothing works. Any help much appreciated.