530 unsuccessful pair with phone

hi got my garmin 530 2 days ago, but it just gives me only frustrations

i cant get it to pair with my samsung s9 or girlfriends iphone se

updated it to the latest 3.41 beta version aswell, but without success 

the gps aswell loses connection every few seconds and even standing still the device counts meters and gives random speed numbers

i can see the device via bluetooth and sometimes it gives me a key for completion, but the app tells me that the pairing was unsuccessful and the device is still in searching mode

did i get a faulty device and should i send it back? or am i doing something wrong

Parents
  • I had The same problem that my Garmin 530 (running latest software version 4.3) did not want to pair with my iPhone XR.

    After turning of WiFi, being away from any other Bluetooth devices, I had to try several times to pair and I did Get the Bluetooth passkey numbers to show on both phone and Garmin. Then the Garmin asks something like “are you willing to share connection with IPhone?” 

    When I clicked Yes, the phone always said “unsuccessful”. After three times doing this again without success, I figured: why not press NO on Garmin? And then everything worked! 

    So I think The software just swapped the proper contingent action. Go figure...  but at least, everything works now.

Reply
  • I had The same problem that my Garmin 530 (running latest software version 4.3) did not want to pair with my iPhone XR.

    After turning of WiFi, being away from any other Bluetooth devices, I had to try several times to pair and I did Get the Bluetooth passkey numbers to show on both phone and Garmin. Then the Garmin asks something like “are you willing to share connection with IPhone?” 

    When I clicked Yes, the phone always said “unsuccessful”. After three times doing this again without success, I figured: why not press NO on Garmin? And then everything worked! 

    So I think The software just swapped the proper contingent action. Go figure...  but at least, everything works now.

Children