530 unsuccessful pair with phone

hi got my garmin 530 2 days ago, but it just gives me only frustrations

i cant get it to pair with my samsung s9 or girlfriends iphone se

updated it to the latest 3.41 beta version aswell, but without success 

the gps aswell loses connection every few seconds and even standing still the device counts meters and gives random speed numbers

i can see the device via bluetooth and sometimes it gives me a key for completion, but the app tells me that the pairing was unsuccessful and the device is still in searching mode

did i get a faulty device and should i send it back? or am i doing something wrong

Parents
  • BT is such a fickle thing to connect.  If something is hijacking the best route is disconnect the sensor.  I'd say, turn the phone off before that, swipe the GCM app up to indicate you've closed it down.  On restart of the phone, make sure it's not trying to connect to any other BT sensors.  Ordinarily, this would be fine, but if by chance it's causing an issue, rule it out.  I found an issue, where GCM was trying to connect to my V3 as well as look for the 530.  

    Have a look on the 530, does it have the S9 there but not connected. If so, delete it and start again.  You could try to power off the device by keeping the power pressed and it will cycle.  I reset mine, just to give the best and cleanest chance of connection.  Even when I did that, it still took a few attempts. - airplane mode, clear GCM cache in app, and then the pairing code would pop up.  I usually accept via the phone.  But I think it is a bit of a faff to get the connection.   Understandable what it does though .Android can reply to messages via text, what's app etc, all sorts of notifications, audio prompts. It goes on... 

    Good luck bud

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  • BT is such a fickle thing to connect.  If something is hijacking the best route is disconnect the sensor.  I'd say, turn the phone off before that, swipe the GCM app up to indicate you've closed it down.  On restart of the phone, make sure it's not trying to connect to any other BT sensors.  Ordinarily, this would be fine, but if by chance it's causing an issue, rule it out.  I found an issue, where GCM was trying to connect to my V3 as well as look for the 530.  

    Have a look on the 530, does it have the S9 there but not connected. If so, delete it and start again.  You could try to power off the device by keeping the power pressed and it will cycle.  I reset mine, just to give the best and cleanest chance of connection.  Even when I did that, it still took a few attempts. - airplane mode, clear GCM cache in app, and then the pairing code would pop up.  I usually accept via the phone.  But I think it is a bit of a faff to get the connection.   Understandable what it does though .Android can reply to messages via text, what's app etc, all sorts of notifications, audio prompts. It goes on... 

    Good luck bud

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