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Edge 520 - Livetrack has no data

The last couple of rides, my Livetrack feed has had no data. When I start the ride, I get the "Livetrack Started" message on my 520, my wife gets the email link and all that, but there is no data coming in at all (she gets some sort of "no location data" type of error).

When I stop the ride, I get a message saying that LIvetrack has ended but it seems to not actually close the stream. I end up having to stop the livetrack on my cellphone (Samsung s9). Nothing has changed on the phone or GPS in months.

The activity file in Garment Connect has all the data and looks normal, the livetrack map is just a map of the general area with no data or tracking on it at all.

Any ideas?

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0 El_Dorado_Mike over 3 years ago in reply to gaze1998

It appears more and more customers are finally noticing that this feature no longer works. As many others here have said, this feature is one of the main reasons I use this app and support Garmin. I'm pretty sure most customers just thought it may have been a one off problem on their ride on a particular day, but it is not working at all.

I have had several emails from Garmin and they have assured be it is being looked into. Although, no definitive answer as to when the problem will be fixed.

0 chrisgmatthews over 3 years ago in reply to El_Dorado_Mike

Seems to me that it is only android phone users with this problem.

0 Bob_Westcott over 3 years ago in reply to chrisgmatthews

I haven't checked the IOS forum, but it seems that only Edge 520 users are affected as well; the 530; 820 and 830 forums don't seem to have the complaints that are in this forum.

0 chrisgmatthews over 3 years ago in reply to Bob_Westcott

Guy I ride with has the garmin 130 and iphone, and he is still up and running with livetrack

0 MattCowan over 3 years ago

I seem to having a similar issue, the message reads 'activity not started'. I'm using a Sony Xperia XA2 phone on Android.

0 MattCowan over 3 years ago in reply to gaze1998

Would you be able to tell me how I revert back to version 4.29? Hopefully I can get back to normal until the problem is fixed.

0 gonzo727 over 3 years ago in reply to MattCowan

Uninstall Garmin Connect

You'll need to download 4.29 from https://www.apkmirror.com/apk/garmin/garmin-connect-mobile/garmin-connect-mobile-4-29-release/

And you'll need to install APK Mirror (play store) https://play.google.com/store/apps/details?id=com.apkmirror.helper.prod&hl=en_US

Open APKMirror. Click Browse files, you'll see the garmin 'bundle' icon, tap it. Then in Orange at the bottom right click Install package. All done! Sign into Garmin Connect. You also have to go into the play store and disable auto updates, otherwise tomorrow it'll be back at 4.3. This actually happened where I had to again uninstall 4.3, then go into APKmirror and reinstall 4.29.

This worked for me. However you're opening yourself up to potential vulnerabilities. There's no guarantee that the file you're installing doesn't have some malware in it along with Garmin connect. Yes it says the following but do you k now what this means? I don't. At the end of the day a potential risk of malware was outweighed by the more real risk of me getting hit on a ride, I decided to install it.

The base and split configuration APKs contained in this APK bundle are signed by Garmin and upgrade your existing app.

APK certificate fingerprints

SHA-1: d26fa9b92b706ab6f186a52789d86a61a383269c
SHA-256: 84ff2bfa395c5a21e53ae29633e4a6e68b6b5c6707bb6084c25b70f866b71729

The cryptographic signature of each APK in this APK bundle guarantees it is safe to install and no part of it was tampered with in any way.

0 gaze1998 over 3 years ago in reply to MattCowan

https://apk.support/download-app/com.garmin.android.apps.connectmobile/1585638000_vs-4.29

or made a search on apkmirror for garmin connect mobile4.29 apk

0 gonzo727 over 3 years ago

In my emails with Garmin Support they said today an update to 4.31 would be released in a"week or two" that will have an "improvement to Livetrack."

0 Brogers29 over 3 years ago

This is exactly the problem I'm seeing.