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Bluetooth connection issue

Bene
over 6 years ago
Hey,

I just bought my Edge 520, everything seems to be working except the bluetooth. It may be my phone's fault but still. I have a OnePlus 3, they can find each other, they also pair, but they never connect. I only see the devices paired but not connected. I tried everything, multiple restarts, firmware update etc, but im unable to get this working. What should I do?

Thank you in advance!
  • 0 over 6 years ago
    Presumably, you are also pairing from Mobile Connect and your phone. If so, try this:

    In Mobile Connect, go to Garmin devices. Then turn off bluetooth on your phone. Then return to the Garmin devices display. There should be a prompt that Connect wants to turn on Bluetooth. Do it from there and then wait about 10 to 20 seconds. It should connect.
  • 0 over 6 years ago
    Thank you for trying to help, unfortunatly it did not work. Tried it a few different way but BT is still not connecting.
  • 0 over 4 years ago

    I have an old Samsung S4 Active with android 4.2? I think. Same problem... all of a sudden Edge 520 and phone were paired but they will never connect.

    I tried restarting the devices, forgetting the bluetooth pairing and doing it again, did not help.

    What solved my problem was REINSTALLING Garmin Connect on my phone!

  • 0 over 3 years ago

    I used to have this problem with my old OnePlus One as well as my OnePlus 6 back when I had Android 9.  Occasionally my ride would sync soon after I saved my ride on my Edge 520 but often I would have to restart my Edge 520 and occasionally I would have to restart my phone.

    The way I found to fix this was to turn off Battery Optimization for the Garmin Connect app.  After that change Garmin Connect would upload my rides almost immediately after saving the ride on my Edge 520 every time.  There was no noticeable additional battery draw either.

    The problem is gone on Android 10, I just leave the app set to Intelligent Control under Battery settings and all is good.

  • 0 over 3 years ago in reply to david.mulligan

    I had an issue with auto upload, Garmin technical support were useless in helping me to resolve the problem, I resolved the issue myself by removing my 520 from Garmin Connect and my smartphone because I could not see BT_Edge 520 on my phones list of bluetooth devices, BLE_Edge 520 was the only one I could see, I then began the pairing process again on my smartphone and GC and thankfully it has resolved the issue.

  • 0 9 months ago in reply to 6990689

    Is your device on version 5.70 ?

  • 0 9 months ago in reply to Quigger

    No, it's 5.50 , when I tried to update the garmin express on my PC is showing 5.50 as the latest.