This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Edge 1030 will not pair with iPhone 11 series, case was escalated

Spent hours today on the phone with garmin tech support. The guys are good, they try and are patient.

We tried everything. The usual things like:

remove 1030 from iPhone bluetooth list

disable connected features, soft reset, re-enable

Gets to the point of seeing 1030 as a device, passkey presented, then at the next screen the connection fails. Something went wrong, retry. Over and over.

Did this process more times than I can remember. Hit retry 8 times each attempt. No dice.

Asked me to delete and reinstall garmin connect, sign in. No help.

Turned off wifi on the phone, same thing.

Went outside away from any other interference. No help.

Finally, was asked to send a diagnostic report, and the team would find out if Garmin Connect has an issue with the new iPhone 11 Pro

Anyone have any other tips