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Edge 1000 no map details showing after upgrade

 I just upgraded using the Garmin Express.  After the upgrade, the map details is not showing. Three things observed. 

1. When I go the the Active Profile to select Maps.  Nothing there.

2. The Serial Number showing on the back of the unit is different than the one showing on the Garmin Express.  The support asked me to repeat the process to install the maps many times (each time take 2 hours).  No resolution.  Can somebody help?

3. The version showing in the device is 15.20 while the Gamin Express displayed 15.50 is installed.

I have a 32G SD inserted.