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cpe file missing

Cash14
over 2 years ago

I spent a fortune on this watch for ONE function and it doesn't work because the CPE file keeps disappearing.  I need hlep.  Anyone else dealing with this??

Top Replies

  • over 2 years ago in reply to Cash14 +1
    Cash14 said:
    my CPE has disappeared 3 times in the last month.  That is not acceptable on a $2k golf watch.

    The CPE file is only valid for a few days !

    This is normal because the CPE contains the current…

All Replies

  • 0 over 1 year ago in reply to 1436004

    If everything is unsuccessful - even the hard resets - I would contact support.

  • 0 over 1 year ago in reply to bluefish

    Thanks, yer i hard resetted twice and still saying missing, sent an email to Support, can't call them right now, so will see what they say, thanks. 

  • 0 8 months ago in reply to 1436004

    Did you get any answer from the support? Can you share it with me if it helped ypu?
    Because I have exactly the same poblem with my Garmin fenix 6. CPE file missing but when I connect my watch to the laptopp it is there and is updated. Also tried all suggested action above but nothing help me.

  • 0 8 months ago in reply to Mark

    Hey Mark, yer they had to replace it in the end. The service center here just did what i did, like reset, factory reset etc. 1 thing i notice the speed of the watch after replaced is much faster...(for saving GPS activities etc). 

    Mine had a error file when opening the watch on the laptop, in the error file its a txt file, you can just open it and mine said can not open CPE folder, that is what caused the issue, and can't be fixed...had to be replaced. 

  • 0 8 months ago in reply to 1436004

    Thanks for answer!
    Yes, when I open it on the laptop I also have such error file  with the error message inside where it tells that folder can not be opened. So it looks like I have exactly the same case like you had. So will write to garmin support today.

  • 0 8 months ago in reply to Mark

    delete the entire "RemoteSW" folder on the watch.

    Reboot watch.

    Then sync again with Express.

  • 0 8 months ago in reply to bluefish

    Already tried to do it. It doesn't help. I tried all advices I found on the forum but it doesn't work in my case

  • 0 8 months ago in reply to Mark

    Ok, then you should contact the support.