Elevation "smoothed"

Has anybody else seen issues with the recorded elevation profiles being too smooth? It appears like the recorded data is averaged in a way that makes hilly courses accrue much less recorded climbing than expected. Large climbs/descents seem to look ok.

I don't think it was always like this.

For example, the section between miles 8 and 19 (firmware 3.10) in this one (which is 'good'):

https://connect.garmin.com/modern/activity/3448348110

is the same as the section between miles 7 and 18 (firmware 5.10) in this one (which is 'bad'):

https://connect.garmin.com/modern/activity/3964256118

and it makes for a significant difference in total climb/descent.

I feel like this started happening around firmware 4.0. Also I've seen the same behavior on two separate devices (one brand new), so I don't believe it's due to a dirty sensor. I think it's a firmware thing.

Top Replies

Danny over 4 years ago in reply to isazi +2

I have an open help ticket w/ Garmin on this elevation smoothing filter issue. I was told that so far I am the only one who has reported the issue. If you want them to take this seriously, please send an…

All Replies

0 isazi over 4 years ago

Hi Danny, there is another thread about elevation issues on the Instinct. Maybe you can add your voice to that too.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/instinct/162867/elevation-consistently-inaccurate-reading-too-low

0 Danny over 4 years ago in reply to isazi

I have an open help ticket w/ Garmin on this elevation smoothing filter issue. I was told that so far I am the only one who has reported the issue. If you want them to take this seriously, please send an email to [email protected]om with examples.

0 Former Member over 4 years ago in reply to Danny

I did send email to that address. I have no answer yet. I would like to open help ticket too, but I dont know how / where. Thank for link ...

0 kHanDaichi over 4 years ago in reply to Former Member

Hello,

I sent this email on 14/09/2019, I am waiting for an answer.....

Hello,

I already had an Instinct to be exchanged by the after-sales service.

It was subject to an altimetry problem.

My second watch has the same problem.....

I systematically have a problem with the altimeter.

Despite the calibration at the beginning of the course.

I think the problem gets worse with sweat, or water (rain, etc...)

On the forum section related to this watch, many of us are experiencing this problem.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/instinct

Is there anyone in your home who is dealing with the problem?

Sincerely.

at the same time I sent an email to "[email protected]" on 02/08/2019 and I still haven't received an answer...

0 Former Member over 4 years ago

I have got answer for my email. So will replay and hope that they will make some progress.

I also find this page. There is 3 option to contact for more help: call, chat and email.

support.garmin.com/.../

So I did write email there too.