Instinct Solar is shutting down

2953206 over 2 years ago

After last update my watch Instinct Solar is shooting down when I want to perform some activities? Why?

Top Replies

2953206 over 2 years ago in reply to Fabilowski +1

It's happening in the same way to my watch as you explained above. I strongly belive it's a bug that Garmin team has to fix this immediately with a new update.
Fabilowski over 2 years ago in reply to Fabilowski +1

I have already received my replacement watch. Garmin support was really fast.
After the update to version 17 everything seems to work normally. I'm still testing though.
1923087 over 2 years ago +1

I have same issue. It started few days ago on walking activity, it turned out that watch shut down at every 1km point when alert sounded. Then I noticed it on running activity, also on lap alert. Then…

All Replies

0 Hughcao over 2 years ago

Me too!! My watch is Instinct Solar forced shutting down when I get a notification

0 1923087 over 2 years ago

I've contacted Garmin about that issue and have already sent my watch for a warranty. I will see what is the decision, but most likely refurb.

+1 Garmin - Chris over 2 years ago

For anyone that reads this thread that is experiencing an issue with the Instinct Solar randomly shutting down. Please reach out to Outdoor Product Support in your region.

0 5067687 over 2 years ago in reply to Garmin - Chris

Post the phone number!

0 seilogramp over 2 years ago in reply to 5067687

Go to the Garmin Support Center. The phone number will be listed for your country.

0 1923087 over 2 years ago

Can confirm, I've contacted support about the issue and my watch got replaced. So now even with newest firmware there is no issue at all. I'm not happy about losing 2 weeks of progress - you cannot use app to track your training, but that minor issue.

0 5335686 4 months ago in reply to AstroNick

Worked for me. Thanks!

I disabled all vibration alerts also, because they shuts down the watch when inteligent notification were received, and GPS related functions. But pulsoximeter continued shuting down before endind measure, It was solved deleting folders and .bak files as mentioned.