no solar intensity

Garmin instinct solar, spent all day and mist of today in the sun and no reading of the sokar intensity. Battery dropped to 9% so lut it on charge 3 hours later it has only gone up to 25%, something is not right.

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Garmin - Chris over 3 years ago in reply to 2250297 +1 verified

2250297

I am sorry you continue to have solar charging issues. I am sending you a Private Message to work with you directly to resolve your issue and if not possible, I will assist getting your Instinct…

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0 2250297 over 3 years ago

Hello, same issue for me.
I bought the watch 2 months ago and Solar Intensity has never worked on mine ...
I called Garmin support and even if they think it is an hardware issue, they suggested me to wait from the new firmware update.
12.84 is now installed and Solar charging is still not working.
I tried everything like restart after update and did a factory reset as well but it didn't fix the issue.

Very disapointed about Garmin on this one :(

0 2250297 over 3 years ago in reply to 2250297

I am on 13.00 beta version now. It still not working ...

+1 Garmin - Chris over 3 years ago in reply to 2250297

2250297

I am sorry you continue to have solar charging issues. I am sending you a Private Message to work with you directly to resolve your issue and if not possible, I will assist getting your Instinct Solar replaced under warranty for you.