Hello. I am having issues with my Instinct 2X Tactical watch.
During activities, and completely at random, I experience freezes that cause the watch to restart. The GPS must be activated. I realize this from the vibration and beep when it prompts me to resume the activity, or when, during route tracking, I see the Garmin logo on the screen during the restart. I mainly have this problem during long outings (1 hour and more). If the activity is indoors, I have no issues.
I have attempted two hard resets, which have not changed anything. During the last one, I didn't even reinstall any customizations or apps to keep it as neutral as possible. It is updated to version 16.11.
This leads to errors (beyond the fact that my activity is disrupted). In Garmin Connect, the intensive minutes are incorrect. For example, today, for a 2h40 outing, I only have 80 intensive minutes even though my average heart rate is 140 and the details are correct. Additionally, I did not receive the record displayed for the half marathon (even though I covered a distance greater than 21.1 km) nor the activity record for 300 minutes of intensive activity, as they are incorrect!
Finally, since the information is erroneous, my training status is completely inaccurate as the exercise load is not representative at all.
I am attaching some screenshots for your reference. You can clearly see the reboots during heart rate drops or power spikes...
I would like to know if this is still a defective model and if I must go through the RMA process. Thank you for your help.
Screenshots:
https://ibb.co/4ZmpM06
https://ibb.co/0YVWGgG
https://ibb.co/Drw2v8T
https://ibb.co/qsLhrJS
