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fenix 8 microphone not working both for notes and vocal commands, only for call

Simon1445134

Hello, I want to report a reproducible microphone problem on the Fenix 8.

Symptoms:

  • When recording a Voice Note, the audio is almost entirely noise, and my voice is extremely faint, as if the mic is not capturing from the correct input.

  • Voice Commands never trigger, likely because the watch cannot detect speech.

  • During phone calls, however, the microphone works perfectly.

This suggests the microphone hardware is fine, but the firmware/software path used for Garmin features (voice notes + commands) is not functioning correctly.

We paid for these features, and they’ve been unusable for months. Can Garmin confirm whether this is a known bug and whether a fix is planned?

Thanks.

  • 0

    Hey! I would love to take a look at your device, can you upload a quick video with what the watch does when you try to use the Voice Note feature and Voice Commands? Please upload it here and once you are done update the thread. That video will help me investigate into those concerns you mentioned.

  • 0 in reply to Garmin - CF

    Done, let me know. about the voice note you can hear lot of noise and not my words

  • 0

    The exact same thing happened to me. The microphone wasn't working for voice commands, but it worked for activating smartphone functions, just as it worked for making calls. Because of this, I noticed that voice notes and voice commands must depend on a single, specific microphone—otherwise, I couldn't explain it. And perhaps this microphone gets clogged easily and, as a result, stops doing its job. Anyway, nobody replied to my report, which you can find here. Want to know how I fixed it? Since it was still under warranty, I contacted customer support. After having me try a few things like a soft/hard reset, they replaced the watch for me. Everything has been working perfectly for 5 months now.

  • 0 in reply to Save.Pini

    On my specific scenario it also dosen't work both for voice commands and smartphone functions :( No sense

  • 0 in reply to Simon1445134

    It makes absolutely no sense, especially since, as you wrote, the microphone works during calls. So, it either works all the time or it doesn't work at all. For me, even the voice commands (the ones for the phone assistant) were working: out of laziness, I would use my watch to ask about tomorrow's weather, and I could hear the answer, even if the volume was low. But if I tried to record a voice note, the result was just static. Same thing if I tried to set a timer or start an ECG—it was as if it couldn't hear the voice command I was giving it!

  • 0 in reply to Simon1445134

     Thank you for the video! Can you tell me when you first noticed the change with the Voice Note and Voice Command not working? Has it ever worked? 

  • 0 in reply to Garmin - CF

    You are welcome. At least 1 month ago, I used that feature very rarely but it was working, not so good but at least sometimes worked Sweat smile Then I really needed it one month ago and after lot of trials found out that it was not working anymore, as you can see and hear from the video. 

  • 0 in reply to Simon1445134

    Thank you for these details. I have reported this information. so we can investigate this concern. **

  • 0

    An update, with the last try the mic is not working also during the call

  • 0

    hello, i am having the same issue in my fenix 8 solar 51mm, is this related to hardware or software issue ? does garmin address this issue and working to fix it if it's just software issue ?