So I have been reading through the forums looking at all the older messages for fixing this issue, and no dice.
So I have a Samsung Galaxy S24 Ultra, and I recently purchased a Fenix 7x Pro.
I've been using the Fenix 6 for years without issue, and tried pairing the 7xPro, but it can't find it.
I have gone through the wickets on troubleshooting. On the android settings I can see the device and connect too it, but the app refuses to connect.
I have restarted, paired, unpaired, cleared cache, cleared data, uninstalled app and reinstalled app. No dice on the Garmin Connect app.
On the watch I have, reset all data, toggled airplane mode, downgraded the firmware, upgraded the firmware, wiped all files on the watch's MTP storage. You name it, I've tried it, even trying different devices to try pairing.
As it stands right now, most I can do is sync over WIFI or plug into a computer to sync. Though I can't install any apps or custom watch faces, and I would like to do that... as well as use the ECG feature. There's a lot of missing stuff without the app, since I can't do anything with the desktop program.
I did go though the debug folder after the firmware rollback, and there is an err_log file and it has this.
```
4376 (fenix 7X Pro) SW ver: 1934 Build Type: RELEASE Commit:8aebc8bf433754c3cb318284566336fc210aba20 ESN: 3483194421 11/21/24 03:06:10 RTL errnum: 0x021 r0: 0x38a0e5b8 r1: 0x38745a64 r2: 0x188a4a23 Stack frame PC, SP: 0x10001b11, 0x38a0d860 Call Stack - SP at 0x38a0d860: 0x100006ed 0x100044dd 0x188a4a23 0x188a4a23 0x188a4a23 0x1003f767 0x18a7e20b 0x1019e765 0x101a4215 0x10006059 0x100060b1 0x1019ce73 0x1019ce73 0x101a6949 0x10006681 0x10007121 0x10002201 0x186e8ab3 0x10002225 0x1000262b 0x10002937 0x186e8ab3 0x186e6105 0x18b92ead 0x18b92ead 0x10000001 0x186e50ed 0x186e50ed 0x18d600fb 0x18b91f85 0x18d600fb 0x18b91f85 Uptime: 51863
So I'm pretty sure, there is a physical defect on the device, but I'm not sure.
Since I purchased the device in store and it was the last of leftover stock, I can't really return it too the store. So is there any way to fix this, or do I have to hope Garmin can do an RMA on an older device?
