Fenix 7 pro sapphire Solar restarting during running

It is very annoying !! During my last 3 running session, the watch stop and restart. I had the same issue either with the sofware version 19.34 or 19.38.

Can anybody help me if there is anything to do to avoid that ??

Thanks !

Top Replies

Garmin-Laurie 1 month ago in reply to Mary16 +1 verified

Hello. I am sorry to hear you are having this issue. Our engineers have identified an issue that may cause crash/reboot during navigating or using the Map app. There is a fix this planned for the next…

All Replies

0 Eggi 2 months ago

Du bist nicht alleine...

0 Tymotee 2 months ago

Same problem here

0 Mary16 2 months ago

Same problem... the Fenix 7 has been unusable for a few weeks. I'm seriously considering changing brand

0 Petr 2 months ago

Downgrade firmware back to 17.28.

0 Mary16 2 months ago in reply to Petr

please could you share the repository's address where I can find the 17.28 FW?

0 Petr 2 months ago in reply to Mary16

For Fenix 7 watch (non-pro version): on this forum go to the Beta Version 18.10 thread:
https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/378968/beta-version-18-10---check-for-updates-only

On the very bottom of this page, there are links for firmware download for each Garmin watch type. Second link is for the Fenix 7 (non-pro) version. Click on the link and you will download previous version 18.09. This zip file includes two folders. 18.09 firmware and 17.28_systembackdate. In this folder you'll find 17.28 stable firmware for your Fenix 7.

For Fenix 7 PRO and 7X Pro watches links in the thread above do not work. I have available only FW 17.28 for Fenix 7 Pro. Thanks to Socorsu user that send me the link on this forum.

https://drive.google.com/file/d/1HjFOZutw9Ua88w9BdcwgbxnVzdtGr9YS/view?usp=sharing

Follow the instruction on link below to downgrade to 17.28 firmware. This thread is for 16.22 firmware but the instructions are valid regardless of the firmware version.
https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/372868/downgrade-to-stable-16-22---instructions

This solution worked for me but I was facing some issues with restoration of the watch setting from backup. I had to make it several times till it was successful.

Hope this helps.

0 Mary16 2 months ago in reply to Petr

Perfect thanks!

0 Petr 2 months ago in reply to Mary16

You are wellcome. If you'll downgrade the firmware, please report back on this forum if it solved your problem with restarts. Your feedback will help other users with the same issue.

0 Mary16 2 months ago in reply to Petr

Hi,

I downgraded my Fenix 7X SS to 17.28 and today, during a 7 hours hike, it didn't reboot. I disabled th automatic updates to avoid Garmin pushes buggy SW. Anyway, I will continue to test it in the next few days

+1 Garmin-Laurie 1 month ago in reply to Mary16

Hello. I am sorry to hear you are having this issue. Our engineers have identified an issue that may cause crash/reboot during navigating or using the Map app. There is a fix this planned for the next full Public software release.

If you are experiencing this when not navigating, I would love to help investigate this further. For this, please feel free to reach out to me via Private Message. I will collect the needed details to look into this.