Fenix 7S saphire solar button malfunction - Replacement under warranty

2048360 2 months ago

I had an issue with the "Down" button of my Fenix 7S and it stopped working after 7 months of purchase. Checked with my local dealer and they confirmed its under warranty and is to be replaced with a new one. Now they can't find a replacement and they are offering me options of getting other models that are available but I would have to pay for the upgrade. Is not their responsibility either to get me a new one same model or they would replace it with another model on their own expense? Please advise.

Top Replies

bluefish 2 months ago in reply to gaijin +1

gaijin said:
Is OP in Germany?

I don't know. He also didn't say whether he is in the USA. It would be good if he said which country it is. After all, the warranty conditions are not the same everywhere…
gaijin 2 months ago in reply to bluefish +1

I agree. I also find it interesting that overall, across all models, there seem to be many more variations available in Germany than here in the U.S.

All Replies

0 bluefish 2 months ago

Since the dealer has confirmed that it is a warranty case, they should replace the watch for you. Garmin still has the model in Stock. The retailer should be able to clarify the issue with Garmin and send you a replacement device (possibly a refurbished watch) via Garmin.
If necessary, I would contact Garmin support and describe the case.

0 gaijin 2 months ago in reply to bluefish

Garmin currently offers a 7S Pro Sapphire Solar model, but no 7S Sapphire Solar.

0 bluefish 2 months ago in reply to gaijin

gaijin said:
Garmin currently offers a 7S Pro Sapphire Solar model, but no 7S Sapphire Solar.

Here in Germany it is available in the online store. Delivery time 1-3 days.

0 gaijin 2 months ago in reply to bluefish

Is OP in Germany? Not available in the U.S.

0 bluefish 2 months ago in reply to gaijin

gaijin said:
Is OP in Germany?

I don't know. He also didn't say whether he is in the USA. It would be good if he said which country it is. After all, the warranty conditions are not the same everywhere.

0 gaijin 2 months ago in reply to bluefish

I agree. I also find it interesting that overall, across all models, there seem to be many more variations available in Germany than here in the U.S.

0 2048360 2 months ago in reply to bluefish

I'm in Saudi Arabia. The website shows its not available. But also i now they also tried to look for it in Dubai. They are offering me the 7S PRO Saphire Solar or the same model, different color with an extra band for even more than the first option. I see that i should not be paying extra under warranty even if they cant find the same model.

0 bluefish 2 months ago in reply to 2048360

2048360 said:
I'm in Saudi Arabia. The website shows its not available.

I suggest contacting Garmin support and describing the problem to them.

https://www.garmin.sa/company/contact/

0 2048360 2 months ago in reply to bluefish

I have already contacted AMIT via the email above, which is their official retailer in KSA. These are the guys i'm dealing with.

0 2048360 1 month ago in reply to 2048360

so, what if I have an issue with this local dealer? Is there a way to contact the mother company for a complaint?