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Fenix 7 Sapphire Solar (button issues, mainly the "Back" button)

2371931
over 1 year ago

Hi,

I am wondering if this is a Fenix 7 issue or something not that common. How many Fenix 7 Sapphire Solar owners have issues with the Back button and sometimes with other buttons as well (for example when I wanted to turn it off, it was sending the emergency message to my contact, and could not cancel it due to the back button was not responsive at all.)

The story:

- I bought a Fenix 7 Sapphire Solar in September (replacing my Fenix 5)

- Back button stopped working after 2 weeks

- Got a replacement but in mid-January, the back button stopped working, got my 3rd watch

- After 3 days (and one swim), the back button is dead again

I am using it mainly for swimming (3-4 times/ week in the pool and 2x/week in the sea) and for other sports on the weekends. My assumption is that there is something to do with the sea swims, cause other swimmers with Fenix 7 do not have this issue.

Any help or feedback is appreciated cause it started driving me crazy.

  • 0 1 month ago

    I am experiencing this exact same issue with the Fenix 7 Pro SS

  • +1 29 days ago in reply to Felipe

    Hello, I am sorry to hear you are having this issue. For this, I would recommend trying the following steps: 

    • Ensure the watch is on the latest SW version. For this, you can use Garmin Express.
    • Try cleaning the buttons. For this:

      1. Submerge the watch in warm clean fresh water
      2. Allow this to soak for 10 minutes
      3. Remove from the water and press the buttons repeatedly

    If the issue continues, you will want to contact Garmin Product support, as the watch will likely need to be replaced. 

  • 0 24 days ago in reply to Garmin-Laurie

    Thanks !

    I have already followed those instructions with no success(and to be honest, I think most people commenting in the threads related to this problem have also done so). Since I bought the watch in the US, I will be able to replace it only next year when I will be in the United States again.

    At least Garmin offered me a replacement even after the warranty expires.

    I really like the watch, but once I get the replacement I will not be using it for swimming again. Maybe some day(when Fenix 10 is out) I will try a Fenix 8 with the new leakproof buttons.