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Fenix 7X Sapphire Solar Constantly connecting and disconnecting

madPav3L

Hi,

I've only had the watch for 4 days, but already I'd like to throw it away...

Every day, sometimes once and sometimes several times a day, the watch gets into a state where it is constantly disconnecting and connecting to the phone. The watch just connects and then disconnects in 2-5 seconds and then reconnects and then disconnects again in a few seconds and this goes on and on forever.

Turning the watch off and on doesn't help, it keeps happening afterwards. Turning off and on the bluetooth on the phone doesn't help. The only thing that helps is restarting the phone or removing the watch from Garmin Connect and pairing it again but neither of the things help permanently, in a few hours the watch gets into a loop of connecting and disconnecting again and then I have to restart the phone again or remove the watch from garmin connect and pair it again.

It always happens in the morning and sometimes during the day.

I previously had Garmin Fenix 6 PRO Sapphire that worked without issues with the same phone! The phone is a Samsung Galaxy S21 Ultra. Thank you

EDIT: reported phones in this thread (by 3rd May 2022)

Samsung Galaxy S21 - 3 users

Samsung Galaxy S22 - 1 user

Samsung Galasy S22 Ultra - 1 user

Google Pixel 6 - 1 user

Google Pixel 6 Pro - 4 users

Google Pixel 3 XL - 1 user

iPhone 12 pro - 1 user

iPhone 13 Pro - 1 user

iPhone Xs - 1 user

OnePlus 7T - 1 user

Sony Xperia 1 II - 1 user

  • 0 in reply to Major_Bawls
    Major_Bawls said:
    In every instance thus far, the common denominator thus far is the watch...hence Garmin right?

    Wrong. Correlation is not causation. People do different things with different phones. Different phones have different OSs. Nothing is ever as easy as we'd like it to be. No surprises the common denominator is Garmin devices really. This is a Garmin forum.

  • 0

    Similiar problem with Fenix 7X Sapphire/Solar and Pixel 6 Pro.  I can resolve the immediate issue by restarting the phone and watch but the issue seems to arrise about once a day regardless.  Will wait for update in Mid May.

  • 0

    I have the exact same issue. I've had my watch for about one week and I'm Exhausted at it vibrating every 2 to 5 seconds saying disconnected, then connected. Disconnected, then connected. I have an iPhone 12 pro. My question is what is my watch disconnecting from? My phone? This is extremely annoying, and for the money I feel like I have been ripped off.

  • 0 in reply to sis651
    sis651 said:
    Android tries to kill the apps in the background, so that it'll allocate more memory for the app in the foreground.

    Except this happens with Garmin Connect running in the foreground while I am using it, for example when trying repeatedly and unsuccessfully to sync with my watch. If I look at the device status in the app, I can see that it gets briefly connected, then disconnected again, then later connected and disconnected again, and so on. There is no other activity on the phone at the time.

    The phone is Pixel 6 Pro, which has 12 GB of operating memory by the way. Again, the same didn't happen with Fenix 6X.

  • 0 in reply to Airchildz

    Thanks for sharing, nice to know it's also happening on iOS... this has to be definitely a problem with the watch.

  • 0

    Guess it is good that the 7x Sapphire isn’t readily available…maybe now we know why.

  • 0

    Same problem, have S21 ultra and Fenix 7 Sapphire solar. 
    I must restart phone to stability connection.

  • 0 in reply to F.G.

    same problem here with Instinct 2 Solar and Pixel 6 Pro, no updates yet?

  • 0 in reply to 2391300

    Looks like this is under the rug for some reason.

    Our engineering team is working on a resolution. Please refer to our official response at the top of each page beneath the original post. Thank you.

  • 0 in reply to 2391300

    suspicious that most people here being affected own a Pixel 6 or Pixel 6 Pro device. Must be some incompatibility issue with new Garmin devices and the Pixel phones (only seen two exceptions in this thread with a oneplus and iphone device)

    I've owned a forerunner 245 before which worked flawlessly with my Pixel 6 Pro, never had any disconnect.

    Since using my new Instinct 2 I'm having these disconnects (already happened during the initial setup of my new watch). It's always getting fixed after restarting my phone. Then, mostly 1 day later, the issue starts occuring again.

    What I've already tried (without success):

    -Factory Reset of my Instinct 2

    -performed a "reset wifi mobile bluetooth" on my phone

    -enabled new Gabeldorsch bluetooth stack in Developer options of my phone

    -cleared cache/storage of garmin connect app and re-installed garmin app