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Fenix 7X Sapphire Solar Constantly connecting and disconnecting

madPav3L

Hi,

I've only had the watch for 4 days, but already I'd like to throw it away...

Every day, sometimes once and sometimes several times a day, the watch gets into a state where it is constantly disconnecting and connecting to the phone. The watch just connects and then disconnects in 2-5 seconds and then reconnects and then disconnects again in a few seconds and this goes on and on forever.

Turning the watch off and on doesn't help, it keeps happening afterwards. Turning off and on the bluetooth on the phone doesn't help. The only thing that helps is restarting the phone or removing the watch from Garmin Connect and pairing it again but neither of the things help permanently, in a few hours the watch gets into a loop of connecting and disconnecting again and then I have to restart the phone again or remove the watch from garmin connect and pair it again.

It always happens in the morning and sometimes during the day.

I previously had Garmin Fenix 6 PRO Sapphire that worked without issues with the same phone! The phone is a Samsung Galaxy S21 Ultra. Thank you

EDIT: reported phones in this thread (by 3rd May 2022)

Samsung Galaxy S21 - 3 users

Samsung Galaxy S22 - 1 user

Samsung Galasy S22 Ultra - 1 user

Google Pixel 6 - 1 user

Google Pixel 6 Pro - 4 users

Google Pixel 3 XL - 1 user

iPhone 12 pro - 1 user

iPhone 13 Pro - 1 user

iPhone Xs - 1 user

OnePlus 7T - 1 user

Sony Xperia 1 II - 1 user

  • 0 in reply to Major_Bawls

    Please elaborate on what you are talking about.

    - What false statement are you saying Garmin has made?

    - What issue is Garmin ignoring?

    Thank you.

  • 0

    Not sure if it's related to what others in here are experiencing, but I get lots of dropouts whenever my phone is doing something super resource-intensive, like certain games that use a ton of the phone's processor/memory. As soon as the loading screen on the app opens, I get a dropped BT connection on my watch, and it keeps connecting and disconnecting until eventually I close whatever app I'm running on my phone. 

    So, in my case at least, it does not seem to be a watch issue, seems more like my phone just loses BT stability when its resources are getting gobbled up by something. When I'm not running a big resource-hogging app on my phone, the BT connection is fine.

  • 0

    It happens to my fenix 7 also from time to time, just restart your phone and reconnect

  • 0 in reply to Garmin - Chris

    In programming languages...IF, THEN, FALSE, TRUE statements defining a condition. Do you understand?

  • 0 in reply to C.sco

    In every instance thus far, the common denominator thus far is the watch...hence Garmin right? It's interesting to note only just the other day did someone from Garmin make mention of a fix...but not a fix, a workaround. So they know there's a problem, perhaps have known since this has happened to me going back to my Fenix 5x several years ago.

  • 0 in reply to C.sco

    Sometimes this happens to me, too. Android tries to kill the apps in the background, so that it'll allocate more memory for the app in the foreground. However, as my phone has 8 GB of RAM that happend very rarely with me. Once or twice a week maybe.

    Except that I've never experienced frequent Bluetooth drop issues with my Fenix 5X, Fenix 6X Pro and Fenix 7X Solar. I had some issues with Fenix 3 but those were different issues mainly causing battery drain.

  • 0 in reply to Garmin - Chris

    @Garmin - Chris

    So basically not a fix for the constant disconnection / connection problems, just a  fix to "mute" the connection/disconnection alerts or I am understanding it wrong?

    I can disable the alerts in the settiings already, but that does not fix the problem...

  • 0 in reply to madPav3L

    I think they have no idea how to fix this, which is problem in itself...it keeps happening every day, even if Connect does run in the background.

    The weird part is..smart alerts are coming through even when it happens.

  • 0 in reply to F.G.

    Exactly. As much cash as we throw down for these watches, one would think the software would be robust...and if there were conflict, the manufacturer would seek remedy. I have many garmin products in my toolbox. No more.You failed the consumer...

  • 0

    I have the similar problem with my OnePlus 7T phone, both with Fenix 7 and Instint 2 Tactical. Hope Garmin finds a solution about this. I don't think it is just related the Samsung devices but may be bluetooth stack? May be someone form Garmin can elaborate more on that? may be?