FENIX 6S Saphire failing to set up

Former Member over 5 years ago

I bought a Fenix 6S Saphire in January 2020. Everything worked 100%.

Saturday a 9 May 2020 the watch stopped to sync with Connect Monile App on my phone.

Since then I have followed all the steps recommended but to no avail.

I removed it from the app and not it does not set up on the phone. I have a Samsung Note 10+.

I tried to set it up on two other phones but gives same message of set up failed.

I have connected it directly to Connect on computer then it syncs.

I have updated everything, removed everything, reinstalled everything, even put the watch back to default settings.

Please help. I use my watch everyday for sports.

Jaime Namibia

Top Replies

Former Member over 5 years ago +1

I have the exactly same problem and same phone and watch. Noticed it today. Tried all kinds of reinstalls and reboots of watch and phone + apps

All Replies

0 Former Member over 5 years ago

I have the exactly same problem and same phone and watch. Noticed it today. Tried all kinds of reinstalls and reboots of watch and phone + apps

0 Former Member over 5 years ago

it gets stuck there

0 Former Member over 5 years ago in reply to Former Member

Same for me.

0 Former Member over 5 years ago in reply to Former Member

Try this; disconnect all Bluetooth devices from your phone including the fenix. Then try to set up the watch.

0 Former Member over 5 years ago

I contacted the support but had to basically redo all steps i had allready done with no success. The problem was most likely caused by an update so i figured an update might solve it and sure enough it did. I updated my phone and it started working again.

0 Polaris over 5 years ago

Did you try to reset to the factory default setting like the first time start the watch?