Same problem Fenix 6 Sapphire ski mode

Hi guys, I’m not an expert as you as I’ve just bought my very first Garmin, it’s a Fenix 6 Sapphire just because I’m an addicted skier. Today first day of the season with the watch and it gets freezed 3 times like yours.. I have no idea which software do I have :( where do I have to check ? What do you suggest me to do ? I’m very disappointed, did you find any solution ? Please I really would like to listen your help and suggestions 

thanks

fede