Total wash out, colors lost, terrible brightness

Former Member
Former Member
  1.    I just got this very expensive sapphire  watch Friday, but unfortunatly it will have to go back as the colors are lost once the backlight kicks in, looks clean and crisp with out light, looks cheap and nasty and hard to read with. This is @70% but it is much the same from 20% on. CryCry The pics an accurate representation, I will contact Garmin on Monday and see what they have to say, I also sent them a email request , and will let you all know the outcome. If it wasnt for that it would be awesome. Cheers Mike
  • , the YouTube video is exactly what I was referring to when I said the side by side comparisons are clearly showing a genuine issue with the watch displays.  Many others who have posted here are also seeing the same genuine issue (yourself included).  I just would not want someone new to this forum to get paranoid that their expensive watch is afflicted with this issue, just because they take a picture of their watch and it makes things look far worse than reality.  I think the blue hue in the picture I took of my iPhone XR with the iPhone 6S earlier are an effect of taking a picture of a phone screen with another phone, which can also lead to blue hue too.

    I've now taken pictures and videos of my 6X Pro Solar with my iPhones and iPad in much lower lighting (60% back light again).  Apart from the iPhone 6S picture (which is falsely looking washed out - although not blue this time) they are better and show what a normal screen should look like (the iPhone XR and iPad videos are closest to real life).  They also dispel any notion that the Gorilla Glass (or Power Glass) is to blame for the back light contrast issue that is being observed and reported in this and other threads; it's obviously something else.

    iPhone XR:

    iPhone 6S Plus:

    IiPad Air 2:

  • Therefore I have posted this video where you can see differences in display quality

    https://youtu.be/J8XZ_lsGGtI

    of professional youtube reviewer who compared two Fenix 6 watches recorded not with mobile phone camera. Also he said that both displays look different. He has also asked Garmin a question in this matter.

    I am not saying that cameras dont lie, but if they do and your photos look different (especially when in real life display look ok) what would be the point of posting these in here? I could also photo edit them in seconds using just my phone photo app.

    Second, Garmin admitted these differences, either in Heath statement on this forum, or in private messages to F6 owners that have been posted in another thread. 

  • Mate, I think you misunderstand me.  I am agreeing with you that there is clearly an issue with the display back light on the F6 Pro watch in that YouTube video you refer to (and other side by side comparison photos posted by users in these forums).  I would be equally unhappy if the display looked so washed out in real life with the back light on.  You are right to constructively highlight this problem to Garmin so they know there is a production problem that needs to be fixed.

    My only point is that a single picture taken with a phone camera can potentially exaggerate the display back light contrast, to the point a perfectly acceptable display can look bad too.  So there may be some people who are not used to the Fenix type displays, who are expecting Apple Watch like contrast, that will see these posts and may think they have a faulty display when they take a picture of it, when actually their particular unit is as fine as Fenix displays will ever get.

  • My Fenix 5X display, displays blacks darker than my Fenix 6X Pro with backlight. When I take a photo with 100 percent backlight, it seems even like blue. Fenix 5X was with a saphire glass, and that makes it a bit darker, so it makes it darker black. Fenix 6X Pro gorilla glass is better for me on non backlight conditions as gorilla glass is not as dark as saphire.

    However, with my eyes, I don't see any problem. My backlight level is always %5 percent. I can see it in dark really well. I may need a bit more on low light conditions but I've never increased my backlight for temporary situations on my Fenix 5X and I don't think I'll with my Fenix 6X Pro. I've used Fenix 3 too. So I know these displays aren't built to be perfect colour accurate screens. My main problem with the display is it seems it has a kind of transistor or sth. else leakage that cuses the screen to emit some light always.

    If you feel you really can't see the display well with your usage senarios just return or try some other models. Saphire ones may be better as they're darker. But most watches on the market will probably have the same thing...

  • I completely understand he camera and processing software difference on every phone but I see a clear difference between in colors in person on my f6 solar-compared to other garmin watches I’ve seen, again in person, there are just no white or black on my watch, it’s pink and purple for white and black. It’s really annoying. 

  • I dont think you have read my post carefuly. I said that some peoples phone camera may not be giving a true picture of the watch backlight and the colours may look different, too bright, too dark, etc. I agree with that. 

    But, do you think people complain about F6 displays cause they look blueish on photos only? Or they examine watch with naked eye first? 

    I would like Garmin, who admitted there is a problem, to give us an answer why these displays differ in look so much. That's all.

  • I’m not disagreeing with you, in fact the opposite. My post was more of a summarization of the issue. I do love Garmin’s products and keep using them just want them to actually have the product get to the point they market it as when it gets to the consumer. What I would also like to see is someone post a picture of the F6 display next to Marq to see what the difference is if there’s one. 

  • Former Member
    0 Former Member over 5 years ago in reply to Crispin_Ellisdon

    I agree on that. One interesting thing about the videos you've posted is that may the first ever proof that a good 6x screen exists (if your eyes also see black). That would be a milestone.

  • What I would also like to see is someone post a picture of the F6 display next to Marq to see what the difference is if there’s one. 

    That’s a very interesting question and I’m fortunate to have the resources to do that comparison (both on 60% backlight brightness and low ambient daylight - the picture has come out relatively true to life this time). I’d never considered the backlight contrast to be worse/bad on my MARQ when I got the 6X Pro Solar, but it seems it is like your 945 and potentially what people are complaining about here. Could it be that there is a similar variance in some or even all MARQ and 945 units’ screen backlight contrast, not previously noted by anyone on either of those watches’ respective forums? One explanation is that some Fenix 6 units actually have a screen/backlight hardware build that is an improvement on the past, but that build is not universal yet (I’ll be honest, this is just me guessing). What is clear is that this really does confuse what is considered normal or within expected parameters.