Fenix 5 frozen

My Fenix 5 has a frozen screen that I can not work around. I have tried a soft reset and have attempted a hard reset with no luck. I am unable to read anything on the screen so seeing what the watch is going is impossible. Any suggestions?

tia

Top Replies

ryanspa over 3 years ago in reply to MarkSHigginbotham +1

I had the same thing 3 days ago. I held down the light button and two buttons on the right side at the same time. It switched off and restarted OK. I had also been having problems with GPS time all of…

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0 MarkSHigginbotham over 3 years ago

Hello, I experienced the same problem today. I tried to load a course and navigate. My Fenix 5 froze. I did the 25 seconds light button and then when I turn it back on I only see the Garmin triangle. Others on the forum suggest there is no work-around. How did you go?

0 Sam201176 over 3 years ago in reply to MarkSHigginbotham

Did you try a hard reset from the blue triangle screen?....

0 Sam201176 over 3 years ago

Is it possible you have a faulty screen issue?... you said you couldn't read any information on the screen... and you've tried a hard reset.....could you take a picture?...

0 MarkSHigginbotham over 3 years ago in reply to Sam201176

yep

0 MarkSHigginbotham over 3 years ago in reply to Sam201176

screen is nothing but the garmin blue triangle. the light works.

0 7142020 over 3 years ago in reply to MarkSHigginbotham

Same here! Just the blue triangle...

0 ryanspa over 3 years ago in reply to MarkSHigginbotham

I had the same thing 3 days ago. I held down the light button and two buttons on the right side at the same time. It switched off and restarted OK. I had also been having problems with GPS time all of a sudden being 10 minutes slow.

Once it restarted I connected to computer by cable and ran Garmin Webupdater tool. I reinstalled existing software version and checked for updates. While connected by cable I also did a Garmin Express sync.

When I disconnected, there was a message on my watch that an update was being installed. This was strange because none of my drivers updated (I had a picture of the latest versions and no change),

Ive checked that I am on auto time and did a GPS update of time. I also synced by Wifi and that updated time.