My fenix 5s battery died while recording a hike. The data is on my watch but that activity will not sync to my phone. Please help

I can view the details on my watch, after I charged it back up. When I sync that particular activity does not go onto my phone.

Top Replies

PaulDN81 over 4 years ago +2

Try connecting your watch to a computer and grab the fit file off the watch. You can then try importing into Connect using the web import tool. If that fails then you likely need to use the repair tool…
RoyHarris over 4 years ago in reply to Former Member +1 verified

That has nothing whatsoever to do with the actual issue.

All Replies

0 Former Member over 4 years ago

5480667

without the file, no solution

check if you can repair your file with help of FitFileRepairTool

with your consent we can have a look at your file with FitFileRepairTool

zip the fit file and upload here in the forum, or provide a link to it on a cloud storage

happy & safe sporting

+1 RoyHarris over 4 years ago in reply to Former Member

That has nothing whatsoever to do with the actual issue.

0 PaulDN81 over 4 years ago

Try connecting your watch to a computer and grab the fit file off the watch. You can then try importing into Connect using the web import tool. If that fails then you likely need to use the repair tool OnlyTwo linked to and then try importing the repaired file.

0 9068991 over 4 years ago

My Fenix 5s kept saying transferring, but it was not syncing the activity, only steps since I recharged the battery. To fix the transfer issue I ended up turning off both the watch and my phone. After both had turned on, I turned off the phone bluetooth, then back on and tried to sync again. That worked