Fenix 5 plus bought in China not reading chinese

Hi Chris/Garmin,

Just continuing the thread we had last week as the thread was closed. As I mentioned before, I bought my Fenix 5 plus a while ago in Mainland China without knowing it was locked against chinese characters. Back then I thought I could just install the language package when needed . I had no way to know it was a restriction from factory and that I had to actually exchange my product. Now the retailer it's denying any support to my problem.

So my prompt is the following, I got a $700 wearable not able to read the language of the country where it was bought. Can you please advise what is the best way to escalate this issue. I really need help from Garmin to solve my problem.

Thanks in advance