Fenix 5 Plus Maps/Navigation Issues

I recently bought a Fenix 5 Plus and have been having a lot of issues with the maps and navigation. The majority of the time I try to use either, the watch ends up freezing and resetting. I have updated the firmware and all maps and have done soft and hard resets. I ended up returning the watch and getting another one and I am having the same problem, which may suggest user error. Any suggestions? Both devices arrived with zero battery with seemed odd to me (I though most electronic devices shipped with 30-70% battery). Any help would be appreciated, thanks!
Greg
Parents
  • I just got a Fenix 5S Plus and had the same problem. I managed a successful route 1 out of 10 attempts. The only thing that worked for me was loading up an open street map instead of Garmin's. Had no crashes ever since. I hope you have solved it by now, but if not, try this out and see if it works for you.

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  • I just got a Fenix 5S Plus and had the same problem. I managed a successful route 1 out of 10 attempts. The only thing that worked for me was loading up an open street map instead of Garmin's. Had no crashes ever since. I hope you have solved it by now, but if not, try this out and see if it works for you.

Children