Epix 2 HR under reading issues

I warning Garmin about this issues from 1 year ago, my Garmin forerunner had almost perfect HR readings in my steady runs, but now, its a mess, many people are changing brand, so i dont understand whats happening inside the company but a big company as Garmin must to take this in account or...they will loose a lot of costumers.

Having the same issue, already reported under Public Beta Reports, however, didn't get many upvotes, so it's not been noticed by Garmin. Sometimes it's also users' fault when things are not being picked up by Garmin.

vpier said:

Sometimes it's also users' fault when things are not being picked up by Garmin.

Not true. This issue has been reported in beta phase several times until now and Garmin never picked it up in beta. It was only picked up in thede stable release forums when many users angrily reported same issue for forerunner 265. Garmin representatives then acknowledged the issue (it took them months to reply) and said it would be investigated and fixed. After thst they said similar for other watches as well, since the issue affects all watches with elevate 4 and 5 sensor. After that Garmin went silent mode about the issue, ignores users reports about the issue and does not reply to threads about the issue, while it locked older threads in which people provided evidence of the issue.

Users are not to blame that Garmin keeps ignoring the issue that it ackowledged exists long time ago.

Garmin want to replace my watch after I reported this issue (albeit replace with a recertified device).

The problem is, the email from them sheds no light on whether this means a hardware fault has been identified with some serial numbers, or whether they are just offering to replace as a matter of course because it’s still in warranty.

I suspect the latter, in which case it could all just be a waste of time and effort on everyone’s part. 

I’ve asked them to clarify.

Hi. Appreciate that you are engaging with Garmin to ask their motivation for exchange, as we appear to be feeling let down as a community at the present and left alone with our failing devices. 

Please do share here what you learn from Garmin. 

I noticed a software update today and have just downloaded. Unsure what it contains - if it promises to fix any of our issues. 

My concern is that where Garmin are willing to change out hardware, it may be taken as an admission that the repair requires more than just an OTA software update. 

Thoughts/ comments welcomed.

6483001 said:

My concern is that where Garmin are willing to change out hardware, it may be taken as an admission that the repair requires more than just an OTA software update. 

Exactly. Which is probably the reason Garmin is so extremely quiet about this issue that has been reported for so long.

new fenix 8 series also have the same issues......

6461896 said:

Garmin want to replace my watch after I reported this issue (albeit replace with a recertified device).

The problem is, the email from them sheds no light on whether this means a hardware fault has been identified with some serial numbers, or whether they are just offering to replace as a matter of course because it’s still in warranty.

I got a recertified replacement unit.  It made no difference.  Also had low HR at start of activity.

The replacement unit had spongy button action, whereas my original retail unit has clicky buttons.  And the replacement unit's bezel text is not as sharp.  I suspect Garmin polished the bezel, to remove scratches, but downside is text and patterns have less depth.  So I returned the recertified unit and kept my retail unit.

I continue to have low HR intermittently at start of activity.  I no longer train, so it is not that important to me.

Around 1 month ago, my Epix Gen 2 crashed.  And it got stuck in map verification step.  Only way to by-pass this is to do hard reset, which wipes everthing and have to set up all settings from scratch.  That was the final straw.  Garmin lost a customer.