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Watch faces go to sleep too quickly / buggy after 13.22

myaro

Since updating my epix (gen 2) to 13.22, Connect IQ watch faces are acting weirdly.

Sometimes when I wake up the watch faces, they wake up and then go directly back to the face's sleep mode. Other times, it'll go to sleep mode too soon - before the screen goes back to sleep. 

I have always-on display (AOD) on and a 15-second timeout.  At about the 8-second mark, all the Connect IQ watch faces goes to sleep.  Then it sits like that for the remainder of time until the screen actually sleeps at 15 seconds.  

This only applies to faces downloaded from Connect IQ (not Garmin built-in ones).  

Here's a video showing Mobile Driveway's GLANCE watch face (best of 2022) with this bug.  All other Connect IQ watch faces I have act the same way, so I think this is a Garmin bug with 13.22.

https://www.dropbox.com/s/nw2z4bkz18alsct/IMG_2134.MOV?dl=0

In this video:

  • When I go to wake up the watch with the "light" button, the screen turns on and the watch face exits sleep mode, but instantly the watch face returns to "low power" mode.  (I turned on the beeps with the buttons to make sure I wasn't double-tapping the button)
  • I press the "light" button again at the "03" second mark, and it stays in high-power mode until "13".  Then the watch face goes into sleep mode (after only 10 seconds).  5 second later, the watch screen itself goes into sleep mode.  

Is anyone else experiencing weird things with their watch faces since updating to 13.22?

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  • 0 in reply to MiRu

    Please take a picture of the blue neon watch face your watch keeps switching to. Then use the Insert > Image option to upload it to this thread. Thank you.

  • 0 in reply to Garmin - Chris

    This can’t be right. CIQ watch faces have been working great until this latest update (13.22) and now they are completely broken. How can this be by design ???

  • 0 in reply to Garmin - Chris

    Hi Chris, 

    no problem, my pleasure.

    In the meantime I learned that this is the low power mode, the "sleep face" of my watch face. I didn't know that I I usually don't use AOD anymore for the sake or runtime. However, this Sleep mode face being shown most of the time even when I turn my screen on manually for a majority of my "on-time" is very frustrating and annoying. Even more so when we learn that its a problem with our 1000 € watches, not the 2 € Watchfaces. I really hope you get this situation under controll fast. 
    Did your guys find the problem yet? 

  • 0 in reply to MiRu

    have you checked the settings for the watch face on the IQ connect app - as there may be an option to keep the normal watch but just dim it. 

    PS - re how the ambient (low power) watch face works - isn't Garmin's fault -that is the dev of this watch faces programming choice - if ho option to change would discuss with them. Garmin isn't responsible for 3rd party watch faces.

  • 0 in reply to jaamgans

    as it was mentioned already - it never happend before the update and it now happens across many watchfaces, so it's pretty straigtforward that the update is to blame

  • 0 in reply to Garmin - Chris

    I would like to request that they take a look again and verify this is by design. In my video, I show the problem I have with it - sometimes if I tap the watch to turn it on, it immediately goes to AOD mode and then sits there for 8 seconds until it turns off. I understand wanting to prevent burn in of the OLED, but it seems like there's an issue causing it to switch to AOD too early. 

    drive.google.com/.../view

    Edit: I don't have AOD turned on, so it's not just entering that phase too early. It should just stay on for the 8 seconds and then shut off.

  • 0 in reply to Garmin - Chris

    The problem is that this is also happening in non-AOD mode (AOD off) - after roughly 10 seconds during a 15 second timeout- the CIQ watch face goes into AOD mode for the remaining 5 seconds before turning off completely after the full 15 seconds. It always seems to be 10 seconds - with shorter 4 to 8 second timeouts and repeatedly tapping the screen to keep it on - the watchface still goes into AOD after 10 seconds - with AOD mode OFF. I don’t think the AOD watchface version should ever be displayed unless you have AOD mode ON right ? Even with AOD mode ON - the watchface enters AOD mode too soon - always after 10 seconds with a 15 second timeout. 

  • 0

    There is definitely a bug there since 13.22. I have the Glance watch face and the watch set to gesture mode. Sometimes I raise my arm to look at the time or date and the watch face flashes on for a fraction of a second and then the screen goes blank. It is too quick for me to read it. So I then raise my arm again and same thing happens. This can happen 4 or 5 times before it stays on long enough to read. Alternatively if I wait a couple of seconds before raising my arm again it works fine and screen stays on for 8 seconds. I cannot video this happening because it is infrequent and random. Yesterday it did it twice but I looked at my watch many times during the day. 

  • 0 in reply to DirtJezus

    This is correct. I don't have AOD on. I have it always activated, yet this bug forces me to look at the Sleep mode version of my watchface a majority of the time. Its just so blatantly annojimg, I can't grasp how they can not have had this sorted yet. 

  • 0 in reply to jaamgans

    You did not read any of the other replies in here that, in part, clearly stated that the devs can't do anything about this.