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Bug: Epix Gen 2 Disconnecting and Reconnecting to Bluetooth often

I have used my Epix Gen 2 in several training activities since it arrived a few days ago. Overall it has been a wonderful experience.

However, I find that there are occasions where the watch disconnects from my Samsung S21 Ultra and then reconnects within two or three seconds. The behavior happens about three times in a row and then it subsides.

Because it is reconnecting so quickly, I has not posed a significant problem. But, it is odd that it happens. The phone is always on my person when it happens.

The Epix Gen 2 has the latest software update and so does my phone.

Anyone else experience this?

Top Replies

1122535 over 2 years ago in reply to Garmin - Chris +9

The issue I'm experiencing isn't with disconnection between my Epix 2 and phone just when I'm running or any activity it continously looses contact with my Bluetooth headphones (I've tried multiple headphones…
sekarb over 2 years ago in reply to Garmin - Chris +3

Hi,
I do have this setting on so I can get alerted when I forget my phone somewhere and leave. I had this on with my fenix 6s pro and did not have this issue.

But in epix 2, looks like these disconnects…
Garmin - Chris over 2 years ago in reply to BuckelFipsHonk +3

BuckelFipsHonk said:
This is the standard Garmin answer: We are not responsible, please read the FAQ.

There will be a software update in May that addresses the issue.

All Replies

0 Garmin - Chris over 2 years ago in reply to 8878975

The v8.13 Beta software is available at the very top of the Epix 2 forum for those that choose to install it. If you experience any new bugs using the Beta, we ask that you please email our engineering team to let them know at [email protected]. Thank you!

0 Divotman over 2 years ago

Contacted Garmin over the weekend and was told, "This is due to the phone permissions to bluetooth devices. Unfortunately, not something we have the ability to resolve. Thankfully, it won't impact use as it reconnects for notifications and syncing."

That doesn't sound correct to me.

0 mkdolan over 2 years ago in reply to Divotman

LOL, that's absurd.

0 7017726 over 2 years ago in reply to Dnister

Dnister said:
I discovered ‘Auto Pause’ was ‘On’. Apparently whenever I stopped moving or just sat for a longish time, the Pause would activate and also disconnect from BT

You are talking about disconnects during activity. But most other posts are not related to activities, and I've never had a disconnect issue during an activity. Also, your 'solution' defeats the purpose of the autopause option.

0 Amber over 2 years ago in reply to Garmin - Chris

Is there a solution yet?

0 BLUEBIRD_X over 2 years ago in reply to Amber

I remember on my Bluetooth disconnects in the past by my Fenix 6. There was the solution for me to install the Garmin Connected App only on one Phone. (no additional tablet, no second phone). Currently on my Epix no problems.

0 BuckelFipsHonk over 2 years ago in reply to Divotman

Divotman said:
not something we have the ability to resolv

This is the standard Garmin answer: We are not responsible, please read the FAQ.

0 mkdolan over 2 years ago in reply to 8878975

Did the beta work?

0 8878975 over 2 years ago in reply to mkdolan

For me, it's a lot better but still getting 1 to 2 disconnects per day but it seems to reconnect much easier than before. There is supposed to be an update mid May to address the problem.

0 Striff... over 2 years ago

Just had mine for 3 days, and same issue.
Went for 10 KM run, headphones disconnected twice.

Running software 7.35

Had to power off headphones, turn back on. Go into Music and re-connect.

Also in General usage it every now and then disconnects / connects over and over to my phone (Pixel 6 Pro) The temp solution for me is to change watch faces (rebooting the watch did no fix it) and yes happens to the default watch faces (Video shows 3rd party watch face)
Video here of the issue Video of Issue

phone is within a hand span away