Glitchy Gesture Activation

I’m having some issues with activation of the screen in gesture mode.

Intermittently, particularly when it’s been a while since I last looked at the watch, when I turn my wrist to activate the watch, it will only activate extremely briefly- a flicker really. Even pressing buttons or tapping the screen has the same effect. It can be difficult to activate the watch when this happens- usually takes a number of attempts before the screen comes on and stays on. At other times it works as I would expect.

I’ve updated the firmware, restarted, and then reset to factory settings all to no avail. I wonder if this is a hardware fault with gesture detection.

Has anyone else had similar issues?

Thanks.

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0 RyanLangley over 2 years ago

Get it replaced

0 Naplevente over 2 years ago

Same issue here. I can restore the normal behaviour if i go into the “circle shaped” menu (with the on/off button) and come out of it with the back button. It works well for a couple of minutes, but after that the issue returns. That’s why i think it’s a software bug.

0 marcospuc over 2 years ago

I have the same issue here. It should be a software glitch and hopefully Garmin fix it as soon as possible via software update

0 Naplevente over 2 years ago

I turned off the touch function of the screen and it has worked well for the last 16 hours. Now I wonder if this is a hardware issue of the touchscreen or will be fixed with a software update.

0 DCeremuga over 2 years ago in reply to Naplevente

Naplevente said:
Now I wonder if this is a hardware issue of the touchscreen or will be fixed with a software update.

That would likely be a software problem. It either works or doesn't VIA the motion sensor. So, enabling one thing, is breaking another. Likely software. But who knows.

0 8549406 over 2 years ago

Same for me. Tried it in "Always on" and turn on with gesture only with same results as you.

+1 Garmin - Chris over 2 years ago

If you are experiencing the AMOLED glitch issue as seen in the videos attached within this thread, please reach out to Outdoor Product Support in your region.

0 R_Scheer over 2 years ago in reply to Garmin - Chris

Hi Chris!

I have the same issue. I am using the gesture mode not the always on option. Sometimes the Epix activates the display only for a split second and this for several times in a row. After that it works fine like nothing has happened.

best regards

Rene

0 m-schr over 2 years ago

I've got the same problem.

It only occurs when the touch display is activated however.

0 R_Scheer over 2 years ago in reply to m-schr

And it’s getting worse