Display turning completely off in Always On mode

I'm on 7.2 and after a period of not moving my wrist, the display turns completely off (this is after the expected dimming) even though I have Always On selected. I hope this is a bug and not one of the ways it gets the 6 days of battery life.

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Garmin - Chris over 3 years ago +7 verified

Updated October 18th, 2022:

If your display was turning off despite your settings, the v9.37 software update has fixed the issue.

- v9.37 Software Update

This picture will help and the Support Center article…
acousticbiker over 3 years ago in reply to Garmin - Chris +6

Thanks, Chris. Yes, that does help but given those specifications there isn’t really an option for a display that is always on so “Always on Display” is misleading (and now it makes sense how Epix is able…
tx911 over 3 years ago in reply to TonyWinters +6

I hope the 7 works out better for you. I’ll never be able to go back to that muted screen after having the Epix for a week.

To reiterate my experience, AOD on, gestures off, and I literally never…

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0 maka_tak over 3 years ago

I also cannot believe that this 'feature' isn't mentioned anywhere in the manual. You just plainly cannot call this 'always on', unless you give us the option to do so.

0 Volker over 3 years ago

Just a general question: what is the problem for some here, if the aod went of in some cases and is easily to turn on again? Is it just a problem, because Garmin is using the term „aod“?

0 BeneGi over 3 years ago in reply to Volker

Yes. If you advert something and then don’t deliver that special function, people will complain.

Always means always. If you buy a pocket light wich turns of after you didn’t move it for 60seconds oven if the switch is in a position labeled „permanently on“, would you be happy with it? It would be a light with only momentary on function no matter what the seller told you

0 Volker over 3 years ago in reply to BeneGi

So Garmin should name it aaod (almost always on display)…

0 maka_tak over 3 years ago in reply to Volker

No, they can leave the name. They just need to change the function to allow you to actually set it to 'always on'

0 Volker over 3 years ago in reply to maka_tak

Why? What is it good for and what are you missing with the way it is working now?

0 maka_tak over 3 years ago in reply to Volker

If I'm watching TV & glance at my watch it's off. If I take it off briefly & set it by my laptop, its off. That's not always on.

I cannot understand how you can argue the other side here. Turning off after 60s is not 'always on' & it is mentioned nowhere in the Epix manual. I genuinely thought my watch was faulty or I'd missed a setting until finding this discussion.

0 Fozzee1970 over 3 years ago in reply to maka_tak

Can't see the issue with the display turning off if you take the watch off?

0 Miky over 3 years ago in reply to Fozzee1970

Some people put the watch over the bike

0 TonyWinters over 3 years ago in reply to Miky

It will not turn off doing that

the vibrations of the bike are enough to keep the screen on

Btw. I have an epix and I’m pissed of the turning off „feature „

but bike rides even without starting an activity will definitely be no issue