Enduro 2 System Software 17.20 seems to have broken bluetooth connectivity!

Howdy. After the update to 17.20, my watch keeps losing connectivity to my phone (Android). Connectivity has been 100% reliable since I got the watch and now it's broken. Wifi seems OK. Anyone else have this or have any suggestions on how to fix it? I've tried restarting and re-installing the software. I've done a lot of customization that i don't want to lose by doing a hard reset. Help!

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Garmin-Laurie 6 months ago +1 verified

summitboi said:
my watch keeps losing connectivity to my phone (Android). Connectivity has been 100% reliable since I got the watch and now it's broken.

I am sorry to hear you are having trouble with…
Garmin-Laurie 6 months ago in reply to summitboi +1 verified

summitboi said:
bluetooth appeared to connect but then my watch restarted itself! Some kind of software crash?

I am sorry to hear this is still not staying connected and rebooting. For this, I would like…
Garmin-Laurie 6 months ago in reply to Garmin-Laurie +1 verified

Update May 30, 2024:

Our engineers are in process of rolling out the Public update version 17.23. They feel this will resolve the issue causing crashing when paired with the Connect app. If you are experiencing…

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0 Skordilovich 6 months ago

Don't do hard reset. When i see that suggestions i'm trying not to have a heart attack. Is bs. 17.20 have serious problems. in my case altimeter is broken and i never had any problem with altimeter.

0 summitboi 6 months ago in reply to Skordilovich

Thanks! Hoping for a response from Garmin...

+1 Garmin-Laurie 6 months ago

summitboi said:
my watch keeps losing connectivity to my phone (Android). Connectivity has been 100% reliable since I got the watch and now it's broken.

I am sorry to hear you are having trouble with the Bluetooth connection. For this, there are a few steps I would recommend trying in order.

Uninstall the Connect Mobile app
Clear the phone cache and history
Ensure the watch does not appear in the phone's Bluetooth menu. If it is, please remove the device
Powercycle the watch and phone. To do this, hold the Light button until this shuts off. Then power on again
Reinstall the Connect Mobile app
Try the pairing again ( Be sure there are no other Bluetooth enabled device nearby)

0 summitboi 6 months ago in reply to Garmin-Laurie

After step 6, bluetooth appeared to connect but then my watch restarted itself! Some kind of software crash?

I tried the second list and in step 5, I don't see "Maximum Connectivity"; I see only the following three options:

- Prefer 2MB

- Adaptive

- Force 1MB

+1 Garmin-Laurie 6 months ago in reply to summitboi

summitboi said:
bluetooth appeared to connect but then my watch restarted itself! Some kind of software crash?

I am sorry to hear this is still not staying connected and rebooting. For this, I would like to reach out to you via Private Message to help investigate this further.

+1 Garmin-Laurie 6 months ago in reply to Garmin-Laurie

Update May 30, 2024:

Our engineers are in process of rolling out the Public update version 17.23. They feel this will resolve the issue causing crashing when paired with the Connect app. If you are experiencing this issue, we do recommend installing this update when rolled out to you.

This may not address all causes of crashing and freezing. So if you are still experiencing crashing, unrelated to the app pairing, we would recommend contacting Garmin Product support to report this.

0 Skordilovich 6 months ago in reply to Garmin-Laurie

please fix some known bugs like altimeter etc etc