Not synchronising automatically over wi-fi after update to 17.20

Since I updated to 17.20, the activities are not automatically updated via wi-fi when I finish at home. If I run the sync manually via wi-fi or BT, then it works. I wonder if you have similar problems or is it just me?

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Garmin-Laurie 4 months ago +1 verified
I am sorry to hear you are having trouble with this. For WiFi, I would recommend trying the following steps:
- Complete a hard reset. For this, hold the Light button until the watch shuts off, as opposed…
Garmin-Laurie 4 months ago in reply to zajcek2 +1 verified

zajcek2 said:
It still does not automatically sync over wi-fi. Synchronisation is only possible via wi-fi manually. It used to be that I just walked through the front door and it automatically synchronised…

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+1 Garmin-Laurie 4 months ago

I am sorry to hear you are having trouble with this. For WiFi, I would recommend trying the following steps:

Complete a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again.
Ensure the WiFi network you are using meets these requirements:

Wi-Fi Network Requirements

Supported Frequency: 2.4 GHz

Security: Unencrypted, WPA, and WPA2

Password Length: 8 characters minimum³

NOTE: Hidden networks are not compatible

Try these steps for removing the WiFi network, and readding it: Adding, Removing, and Troubleshooting Wi-Fi Networks With a Compatible Garmin Outdoor Watch
Ensure the WiFi software version in the watch menu is present. Menu, System, About, Scroll down. Locate the WiFi version. If this shows as 0.00, this would be the cause of the concern.

0 Skordilovich 4 months ago

In my experience manual wifi sync sometimes pop up message "wifi sync failed" but this is false cause the sync works correctly.

0 zajcek2 4 months ago in reply to Garmin-Laurie

1. I have done a hard reset.
2. Wi-fi is 2.4 GHz.
3. Security is WPA2.
4. Password is longer than 8 characters.
5. The network is not hidden.
6. Wireless is version 28.15.

It still does not automatically sync over wi-fi. Synchronisation is only possible via wi-fi manually. It used to be that I just walked through the front door and it automatically synchronised. Now nothing happens.

+1 Garmin-Laurie 4 months ago in reply to zajcek2

zajcek2 said:
It still does not automatically sync over wi-fi. Synchronisation is only possible via wi-fi manually. It used to be that I just walked through the front door and it automatically synchronised. Now nothing happens.

I am sorry to hear this is still not working. For this, I will reach out to you via Private Message, so we can investigate this further.

0 9166136 2 months ago in reply to Garmin-Laurie

iam also faicng the same issue screen show version 28.15 when pairing with bluetooth