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International Warranty - Garmin Malaysia won't replace a failed clip

1942810
2 months ago

I bought a Decent MK3 in Germany less than 6 months ago.

I am in Malaysia now and the charging clip failed so the watch can't be charged any longer.

Malaysia sells the same watch but with different maps thus it has a different SKU. Gamin's warranty states that they may replace devices under warranty unless they are not available in that country.

Garmin Malaysia wants me to deal with Garmin Germany due to the fact that their Descent MK3 has a different SKU. Of course the clip is the same as is on many other Garmin watches.

I think it's embarrassing behavior for a Euro 1200 watch when Garmin tries to stinge on replacing a clearly faulty accessory that costs them less than a Euro.

Did anyone else experience this shameful behavior?

Martin   

  • 0 2 months ago

    The charger clip is clearly a failure. I had my fail also, but got new from warranty. 

    I managed to charge with the broken clip and some rubber bands to hold it in place.

    But if the Garmin Germany will send you the clip to Malaysia, I wouldn't think that's really an issue, small inconvenience, but if then Garmin Germany says they won't ship there then there's clear issue that the warranty doesn't work.

  • 0 2 months ago in reply to jmto

    Thanks jmto - I have contacted Garmin Germany and will report on the forum how they manage this case.
    Sending a $1clip from Germany to Malaysia seems cost prohibitive and certainly not very sustainable considering that they will certainly have a replacement part locally.

  • 0 2 months ago in reply to 1942810

    Yeah, big companies can have policies that always doesn't make the most sense or be cheapest in the big picture, but if the regions are own subsidiaries or own budget units these kind of things could happen. Like there seems to be Garmin Deutschland GmbH.

    Otherwise they would need some internal systems that the replacement cost done in Malaysia would somehow go to Garmin Deutschland GmbH to have the books look right. It's probably easier just let the Garmin Deutschland GmbH do it and support the watch with it's lifetime as they got the profits from it.