Stop Deleting Topics Because You Don’t Agree (Garmin Employees)

I don’t know if this was done by Nate or Heath but deleting a topic because you didn’t like what was said about your Garmin Descent is immature and childish.

Garmin should be motivated to not only improve their products but also improve the relationship that they have with customers that spend $1000’s of dollars with them, specifically the Mk1 which has a base price of $1k.

You didn’t like someone complimenting another manufacturer for their quality, problem resolution and customer service? Maybe that topic was made in hope that Garmin would one day be like that.

Maybe look yourselves in the mirror before you take it out on your customers...

Delete that...

Top Replies

Garmin-Heath over 4 years ago +3 verified

Everyone, I wanted to step in here and clear up any confusion. Garmin and Garmin Moderators are happy to take productive feedback, but when things are posted that are not productive, offensive, has priority…
Mark_H20 over 4 years ago +1

Well that will not help my recommendation when a student asks me about the Descent. My concerns were always about the slow pace of updates, and poor support for the Descent. Deleting criticism that is…
atj777 over 4 years ago in reply to Goose +1

Goose said:
Can you imagine if a rival, global, smart-watch manufacturer, say, Apple, behaved in the same way?

Actually, Apple do. Spend some time in the Apple fora and see how many long term problems go…

All Replies

0 Mark_H20 over 4 years ago in reply to atj777

As does Samsung, they just fix the issue in a next generation product. I no longer buy Apple or Samsung products because of it. Garmin products are on the fence as far as I am concerned. If my Descent Mk1 failed today, it is out of warranty, I would never replace with another Mk1. As for would I purchase a next generation product, jury is still out.

0 mirror176 over 4 years ago in reply to Garmin-Heath

Is there a way to message people here directly? I haven't found an area to talk about my Montana 680 which being out of warranty has at least one easy to reproduce bug I can think of off the top of my head. Either of these issues may be the fact that I am new to this forum so maybe just haven't found it yet.

0 seilogramp over 4 years ago in reply to mirror176

You can PM other users by hovering over their username then select "Send a private message," assuming they've setup their account to allow this.

0 mirror176 over 4 years ago in reply to seilogramp

Thank you. Just found where to update my name too. Found date I last signed in list as on the first of 0001 which looks silly.