MARQ - Recent Threads

Can Garmin mk3 showing chinese character?

7475686 — Mon, 19 Feb 2024 02:18:09 GMT

I am an mk1 user in Australia- Not the APAC version. It is annoying that the mk1 showing ????? for notification that has Asian characters.

It doesn't make sense for a flagship smartwatch to still have restrictions showing multiple languages nowadays. From what I know, other brands like Samsung or Apple watches don't have this kind of restriction.

I am not asking to change the system language to Chinese or other Asian languages but at least to display the Asian character whenever I receive messages not in English,

I am considering the new descent MK3 in Australia market if it can show Asian characters e.g. Chinese. Otherwise, I might look for other smartwatches for daily and diving use.

Can Garmin or any Mk3 user tell?

If You Cannot Sign-Up For Our Public Beta Program - Post in this thread

Garmin - LF — Thu, 08 Feb 2024 19:11:27 GMT

If you receive an error when signing-up to our Public Beta Software Program, please post in this thread. We are able to resolve most sign-up issues.

When posting in this thread, you can also flag me using the @ symbol followed by Garmin-Laurie.

Please note: If your MARQ series watch is the SE Asia/APAC version, you will not be able to sign-up your watch due to unique aspects of your watch software. The MARQ Aviator is not able to sign-up due to the Aviation features included within the software.

Why can't I download golf courses to my MARQ Golfer watch?

corhof — Sat, 03 Feb 2024 07:04:18 GMT

I can't tell you how frustrating this is. I show up to a course and the course isn't in the watch's database so I go to Connect and Garmin Golf to download the course and it doesn't matter how many times I sync, delete, reinstall, etc, etc, the course will never show up on my watch. I can't begin to tell you how frustrating it is to become accustomed to relying on my watch for golfing and then the watch can't sync correctly and I can't use it. In my review of the forums, this has been an issue for nearly and decade!!!!!!!!! PLEASE FIX IT!!!!!!!

Garmin-Cody

Garmin Marq Athlete - Battery issue!!! Somebody please help

johnf13 — Wed, 31 Jan 2024 18:46:00 GMT

This last week or two I have noticed that my Marq Athlete watch was losing charge. I cannot even tell you how often I was needing to charge it for the last four years, but it's now dead after 48 hours with no activities in this time. I have not changed any of the features that are enabled in the last two years.

I did the live chat thing, and Garmin want me to commit to a potential "repair" bit of £540 before they'll look at it.

I get that it is out of warranty, but this is not a fair contract. I want a new battery not a replacement of a four year old watch.

It cannot surely be right that they can demand this kind of money to change out the battery on what was a VERY EXPENSIVE watch when I bought it four years ago.

Can anyone suggest anything helpful?

Marq with SW release 26 problems with BT connection

MVAGUSTA264 — Tue, 16 Jan 2024 08:40:25 GMT

It seems that with release 26 the BT connection with Marq and my iPhone does only work when the Marq app menue (red button) is open. So BT connection is on when I switch to app menue and is closed when I switch back to the watch display.

Is this a bug or a feature?

Marq gen 1 watch became super slow after update. its internal clock got screwed up so that time counts maybe 10-20 times slower than normal. Reaction to buttons slow, vibration now lasts good few secs.

GURINAN — Mon, 08 Jan 2024 15:24:46 GMT

This happened a few months ago after updating my Marq I gen Aviation watch. Suddenly the watch slowed down and basically became unusable. Not only its clock became approximately 10-20 times slower, it is very slow to react to buttons.

I waited for battery replacement as the battery also died soon after the software glitch happened. I was thinking that this would fix the issue. However now that I installed a new battery it did not help. The watch behaves as if I am trying to run new software on the very old piece of hardware. it is out of warranty but still is a good watch which I don't yet want to throw away.

Hard resets did not help, Garmin help desk didn't help.

Anybody who had similar issue or knows what to do I would appreciate any suggestions,

MARQ Driver won't connect to Garmin Connect or Express

EPrill — Wed, 03 Jan 2024 19:42:06 GMT

Was stuck in power save mode, so I factory reset the Garmin MARQ Driver per some of the discussion in this forum.

I now cannot conenct it to my iphone via Garmin Connect. The phone sees the MARQ device, but won't pair it. Have tried a dozen times, including turning off the watch and the phone.

I thought perhaps the MARQ software was out of date. I tried to connect it to Garmin Express plugged into my laptop and Express won't recognize it, either. The laptop can see the device and even open it up in MS Explorer.

Help!

Nap Detection ?

4012418 — Sun, 10 Dec 2023 15:31:59 GMT

Will there also be an update for the MARQ GEN1 that detects naps in sleep tracking?

MARQ Driver - Racing laps not recorded properly

jjnf4112 — Wed, 25 Oct 2023 13:31:26 GMT

After an update, I have been to 5 different race tracks and the behavior of the software was always the same: it did record about 2 or 3 laps (out of my usual 10-12) with a complete erroneous lap time. I have tried everything, did all the updates and still it doesn't record laps as it used to. It was working perfectly until an automatic update...

Please can anyone help?

MARQ Software update

nbakas — Wed, 27 Sep 2023 15:26:34 GMT

Hello, do you plan to release any software update in marq series gen 1, coming from Fenix 7 or gen 2 marq? Also, in software 26.00 Greek language has issues, needs update anyway. Thanks!

battery before update 26.00 Marq Aviator

1176116 — Tue, 05 Sep 2023 01:00:21 GMT

Hello, I am experiencing that my MARQ Aviator watch drains the battery quickly, full charge does not reach 12 hours, without winglets or screens, I bought the replacement battery but it is still the same. I think Garmin should fix this software bug or allow downgrades until it's resolved.

Marq Aviator - swim with external HRM not recording (tracking) heart rate

MagellanOfBass — Tue, 08 Aug 2023 15:35:06 GMT

Hi all. I have a Marq Aviator (gen 1) that I've had for some years now and I am very happy with. I do a lot of swimming, in fact this is my primary sport other than strength training. I use my Marq every time for every single swimming session. As you know however, wristwatches just don't monitor Heart Rate that well, and they are especially bad at it for swimming. So you need an external Heart Rate Monitor. Now here's the problem: the ones that Garmin offers at the moment just don't cut it (chest or biceps straps aren't the best). My swim coach, who is former Olympic athlete (Athens 2004) and trains a lot of young prodigies, actually uses an external HRM (from a different brand) for himself and all his students, which you can place under your cap (next to your temple) or attach to the strap of the swim goggles. So I decided to get one of those. After some initial struggles, I managed to understand how it pairs with my Marq and now I can do it no problem. It can track my HR during other activities (such as "Cardio" or "Bike Indoor") without issues, and once I finish those activities and save them, the HR history is saved and I can look at time in zones etc. However, when the same external HRM is paired for a "Pool Swim" activity, the Marq simply refuses to record the HR. I changed the Data Screens of "Pool Swim" so that I can see my actual HR and I confirmed this morning that it is, indeed, working - the HRM is transmitting data and the Marq is picking it up during the activity, while I am in the pool. But when I finish the session, Garmin simply discards all the HR data! It is not being tracked or saved in any way. The "HR Zones" are all blank. :-( Why is this? And how can it be solved?

It'd be great if I could look at all my swim workouts and study all my HR zones throughout... This is essential to become a better swimmer. :-)

Thanks in advance for the assistance!

MARQ gen 1 GPS inaccurate in swim

7607382 — Mon, 17 Jul 2023 08:26:57 GMT

can someone in the UK help with the best settings for OWS using a Marq gen 1? I have been extremely disappointed in the accuracy/performance of my Marq in this area and can see that less expensive Garmin wearables seem to have a better accuracy. Having moved my ecosystem to Garmin after being with polar for a few years this inaccuracy is even more apparent as my old v800 is still mush more accurate especially in the route plotting (also less distance errors on known courses).

Any tips or comments over similar issues and solutions would be appreciated

thanks

matt

Incorrect update Marq Athlete 26.00

8069291 — Sun, 09 Jul 2023 08:36:51 GMT

Hello. My Marq Athlete, after the automatic update at 26.00, changed the standard dial to the dial that is in the Golfer. After the walk, my GarminConnect app shows that I now have a Marq Golfer v.26.00 watch. After the next class, the watch face was completely reset and now only Widget (any) is installed on the times, when installing the watch face, the screen freezes after loading maps, although the watch works, counts steps, synchronization with GarminConnect takes place. Did a hard reset, removed Marq from GarminConnect. After hard reset and adding it to GarminConnect it is identified as MarqGolfer !!! (and not Athlete), accordingly, no dial is placed, only some widget can be placed. What should I do to return Marq Athlete?

Thank you, Igor

Incomplete Map in Open-Water Swim During Multisport

AdamTKincaid — Tue, 13 Jun 2023 02:53:30 GMT

I have two different triathlons in multisport with the same issue: the open-water tracks the distance, strokes, time, pace, etc just fine, but the GPS maps are... incomplete? No issues on the bike or run. And this issue is not replicated in a single sport open-water swim activity, only multisport with open-water swim. Here are two examples:

Example 1, Software: 26.00: https://connect.garmin.com/modern/activity/11315331880/1

Example 2, Software: 22.10: https://connect.garmin.com/modern/activity/9351804473

Is this a bug? Thanks.

Marq 2 gen 2 software update issues

6926119 — Mon, 12 Jun 2023 19:24:16 GMT

Since the last software update on May 31, 2023 there has been several issues with the reported data; HR - recovery rate has changed - today I swam 3/4 mile and the Marq2 said I had 38 HR recover rate. Before the update I would swim over a mile and the HR recovery rate would be between 18 and 21 hours. I don't sleep with the the Marq (or the Fenix 6 before) and since the update with the Marq when I put it on in the AM it tells me I have a 4 or 5 HR recovery time. The calorie burn rate has changed as well (lower). Tech support said that I needed to wear the tracker 24 x 7 to get accurate data as the software update has "fixed" recovery time "discrepancies". Does this make sense to anyone on the forum? I've talked to Garmin tech support several times and there seems to be no answers other than wear the Marq 24 x 7. Having been in the software industry for most of my career I'm thinking this is a software code issue. Anyone have a similar experience??

MARQ support

JEldrige — Thu, 08 Jun 2023 16:48:31 GMT

I'm writing to encourage consideration of a different level of support and more consumer-centric policies for MARQ customers specifically. Many of use have been with Garmin as a customer for years, with many wearable device purchases under our belt prior to the MARQ. It used to be my impression that customer service by Garmin was top notch, with timely replies and gestures of good will to send a small part needed for repair for free or nominal cost -- the focus was on helping a valued individual customer. However, there appears to have been a significant shift in company culture based upon several posts on these forums, and also my direct recent customer experience.

I have a MARQ Aviator that is missing a $0.99 screw for the metal band, but have been unable to get any email response for obtaining a replacement -- this is a solitary screw securing the bracelet end-link to the other band links. I emailed Garmin 2x, without response, so I ultimately called by phone today and was given a link to upload photos. This was completed and reviewed by Garmin customer service, who ultimately came back with "we don't have the screws and cannot help you, please take the bracelet to a jeweler for repair." I have been to a jeweler, and this is not a standard sized link screw that is readily available. I'm sure there is some jeweler somewhere in the world that has the screw, but really this is really inadequate support for a $2200 watch -- how about Garmin go to a jeweler to source the tiny screws and make them available to customers for free when their expensive product has a design/durability failure as a sign of good will? I as also given the option to buy an entirely new complete band from Garmin with at a discount, which would have still cost $100s.

It appears I'm not alone, as the Garmin forums have 2-3 other stories of this exact same issue (missing link screw, but no response/help from Garmin). This is an embarrassing look for the company, and poor treatment of loyal customers who have invested significant capital in the purchase. In my case, this is the 5th Garmin watch I've purchased, and I was an early adopter of the MARQ aviator in 2019 -- I can tell you that it's disappointing that Garmin does not seem to want to be bothered with helping MARQ customers.

It's ultimately about customer-centric support/policy and gestures of appreciation instead of customer alienating actions that communicate something entirely different. It shouldn't take 2 emails, 1 phone call, 2 image uploads, and a follow-up conversation just to be told "please take our broken product to a 3rd party company to see if they can fix it." Maybe Garmin wants to be like everyone else and focus on commoditizing the customer relationship? If so, that is truly an unfortunate departure from the company values and previous experiences I've had that led me to be such a Garmin fan in the first place.

Marq System Software 26.00

Garmin-Jimmy — Mon, 05 Jun 2023 22:37:49 GMT

Hello Marq users,

We have fully released System Software 26.00 for the Marq series devices, this also includes a GPS 6.60 update and language/text files update.

Change Log

Added the ability to rate Connect IQ applications from the app settings menu.
Added Obstacle Course Racing activity.
Improved algorithm for calculating calories burned in Swim activities.
Improved voice prompts played during activities.
Updated Altitude Acclimation widget to now show altitude acclimation as a percent.
Updated the Golf activity to now allow users to disable the auto-lap notification when recording the activity.
Updated the inReach app to prompt the user when the inReach device is out of range when tracking is toggled on.
Fixed a possible issue that would cause the device to shut down when editing a set in the strength activity.
Fixed a possible shutdown that would occur when receiving smart notifications during an activity.
Fixed a possible shutdown when selecting a PacePro plan.
Fixed a potential issue where connecting headphones while shuffle playing music would cause the device to restart the playlist.
Fixed an issue where setting the default battery mode for an activity would not change the current battery mode of the current activity session.
Fixed a potential issue causing CIQ watch faces to fail to load.
Fixed a potential issue causing device shutdowns in strength activities.
Fixed an issue where the device would not exit Battery Saver Mode after charging fully.
Fixed an issue where the device would not show all saved waypoints on the waypoint list.

Wrong thumbnail in Garmin Express

YD — Mon, 15 May 2023 22:58:59 GMT

After few years of having the correct thumbnail, I was greeted today with MARQ Expedition thumbnail instead of the Aviator.

I know this is a common issue but I couldn't find a fix/solution anywhere.

Tried re-installing Express to no avail.

Any confirmed solution?

P.S. issue is on MAC

Bluetooth HR broadcast

MChad — Thu, 30 Mar 2023 16:09:18 GMT

On SW version 25.10, I have issues with the Bluetooth HR broadcast. My Karoo 2 (outdoor) and AppleTV 2022 4K both appear to sporadically lose connection with the Marq Adventurer. Is this a known issue please?

gps

7571007 — Sun, 26 Mar 2023 09:19:34 GMT

after installation of the software 25.10, i don't have gps signal anymore.

even after a full reset

Lost information from Barometr, Altitude and Temperature senzors after update

MMort7 — Sat, 11 Mar 2023 19:48:56 GMT

When beta 24.xx was installed to my MARQ Athlete, I lost information from Barometr, Altitude and Temperature senzors. Checked my Senzor Hub is 22.09, is it normal?
Tried restart, reset, hard reset, revert to beta 21 and back to 25.10, but does not work.

Any help here?

System Software 25.10

Garmin-Jimmy — Thu, 09 Mar 2023 17:50:53 GMT

Hello Marq users,

We have fully released 25.10.

Change Log

Fixed a potential issue causing Connect IQ watch faces to fail to load.

Not showing Training readiness is it really a hardware issue?

9334732 — Thu, 02 Mar 2023 13:48:51 GMT

Why does the Marq Aviator (gen 1) not show training readiness? People say it is because Garmin wants us to buy the next gen. But Gen 1 tracks: sleep, recovery time, hrv status, acute load, sleep history and stress. And on the official Garmin pictures you can see that training readiness is a subset of these values. So there seems to be no hardware reason not to show this information. Or can can anyone give a sound explanation? I feel Garmin laughs us in the face here.

Marq System Software 25.00

Garmin-Jimmy — Thu, 09 Feb 2023 23:08:03 GMT

Hello Marq users,

Today we started the rollout of software version 25.00, currently we are at 30% with this release and we will increase the % as time goes by.

Change Log

Added support for Connect IQ System 6.
Added a new tip to inform the user that the device battery life can be extended by switching the PulseOx setting to manual.
Added support for Primary Wearable and Primary Training Device (Unified Training Status)
Improves the backcountry ski and snowboard activities to automatically detect climbs, descents, and transition time.
Improves the treadmill pace algorithm.
Fixed an issue causing a blank item in the training status list.
Fixed an issue where the device was exiting battery saver when accessing the activity list multiple times in a row.
Fixed an issue where the device would incorrectly display a message indicating a connection to Rally XC200 Pedals when on activities that don’t support pedals.
Fixed a potential issue where the device would shut down on long navigation activities.
Fixed a potential issue where the device would display the incorrect highlighted icon on MARQ power controls.
Fixed a potential issue where the reported recovery time would not match across multiple widgets.
Fixed the auto-save activity UI flow to no longer show PR alerts.