inReach SE/Explorer - Recent Threads

RE: Help - InReach SE keeps asking me to reactivate

Garmin-Leslie — Thu, 04 Apr 2024 15:19:02 GMT

Hello, I will be closing this thread as it is a device we no longer have an active forum for. However, the reactivate message may be the message all of our inReach devices show at startup "Warning messagin tracking and sos require an active subscription always test your device before you go" this is just a warning that the device has to have a subscription. I do not know the exact message you are getting but it sounds like that may be it. I would also recommend making sure to sync your device Updating inReach Firmware and Syncing Account Changes with inReach Sync.

The best route would still be to contact Product Support directly for assistance with your device as this is not an official support channel.

Help - InReach SE keeps asking me to reactivate

6379603 — Tue, 02 Apr 2024 19:55:28 GMT

Hi.

I used my InReach SE last a few years ago, with an old email address and account. I'm off on a big trip tomorrow and needed to reactive. I tried with my old account, but kept running into some unknown error on the PC when selecting the plan. As a result, I decided to create a new account with an email address I currently use and details all up to date. I made the payment and successfully activated the device.

However, a few moments after getting confirmation of successful activation, I got the 'must be reactivated' sign come back up again on the device screen. I went outside, reactivated successfully again, and sent a successful test message. Then it happened again - the 'must be reactivated' sign...

I'm not sure what's going wrong... the plan and payment have gone through, but it keeps telling me I need to reactivate...

Has anyone got any advice? I'm off tomorrow and need this to be sorted!

Thanks

Inreach not send texts or receiving them

Former Member — Sun, 13 Sep 2020 00:11:33 GMT

Inreach is activated with unlimited plan, and will not send and or receive text messages? Any help? It also shows on the maps as a blue triangle and not a bubble with a dot? Please help

RE: Inreach not send texts or receiving them

6741781 — Thu, 15 Feb 2024 04:43:05 GMT

Hi Andrew I’m having trouble sending text messages with my inreach mini. Just wondering if you have any suggestions on how to fix these issues?

RE: waypoints

Garmin-Leslie — Thu, 25 Jan 2024 13:35:44 GMT

Hello there isn't a delete all option. However, you can use the TIP: Use CTRL+Click (Windows), Command+Click (Mac), or Shift+Click (Windows/Mac) to select multiple items on the website.This is also seen in Deleting Data and Messages From the Garmin Explore Website.However, when deleting data you have to delete it from all places, earthmate and the device as well. On the device the quickest way to delte all data is just to do a factory reset to the device Performing a Factory Reset on a inReach SE or Explorer. If you choose to reset the device you will need to make sure to sync it again after everything has been deleted from earthmate and the explore website otherwise the data will just go back to the device. Updating inReach Firmware and Syncing Account Changes with inReach Sync

waypoints

Former Member — Tue, 23 Jan 2024 09:52:49 GMT

how do I delete all my 4300 waypoints from the device, the explore and the earthmate.

going finding garmin website to be clunky when dealing with thousands of waypoints, screen freeze and well just not well

I don't want to singularly delete I want to delete en masse. IS there a solution.

Support is not supporting as yet.

Thanks

What time zone do I need to use for eastern Australia Canberra?

klb1953 — Tue, 16 Jan 2024 05:43:05 GMT

There is only 1 Australian time zone listed as far as I can tell (Central Australia). Should I just use western Pacific (UTC+10) for Australian Eastern standard time?

TIA

RE: What time zone do I need to use for eastern Australia Canberra?

klb1953 — Tue, 16 Jan 2024 06:43:57 GMT

Thanks

RE: What time zone do I need to use for eastern Australia Canberra?

Volker — Tue, 16 Jan 2024 06:42:02 GMT

If no AEST timemap is available: yes I would use UTC+10

RE: inReach SE+ activation pending

Garmin-Leslie — Fri, 12 Jan 2024 17:30:30 GMT

2606404 Hello, I am sorry you had this experience in the activation process. We do try to make the activation of these devices as easy as possible. However, with so many factors that could affect the activation, for instance not selecting something correctly, payment declines, system errors etc., things do happen that could prevent the device from activating or taking longer to activate.

I do not know why yours was delayed but there could have been a delay in activations at that time. The email is a great indicator that your service went through and is not irrelevant, but it is also not the finalizing factor either. When activating and getting to the end online you will see Activation Successful then when you select Next a page that says Completing Activation and Messaging with some instructions on next steps. If you do not get these pages then you would know it is not complete yet.

The Completing Activation and Messaging page mentions that once you finish the activation online you will then need to take the device outside with a clear view of the sky to finish the activation on the device. It can take up to 20 minutes to complete the activation outside.

inReach SE+ activation pending

2606404 — Sat, 30 Dec 2023 07:15:26 GMT

I've just purchased an inReach SE+ and am very disappointed.

I have signed up for a Freedom plan but it gets stuck on 'Activation pending'. Logging out of the account and logging back in the unit gets a signal but gets stuck on 'Confirmation Pending' and then goes to 'check online' so I tried logging back in to that but it starts again, asking me to input the unit details. Doing this just results in a message that 'Activation is pending for this device'. So I looked at contacting tech support but they are closed for the weekend and following the weekend is a public holiday. This is for a device intended to be used for emergency situations?

Is it likely there is an issue with the device or is this a problem with whatever servers are used to activate my device?

tracks editing

StanVanderWerf — Wed, 03 Jan 2024 02:52:38 GMT

Hello,

I forgot to turn off tracking and got 50 miles of auto tracking on this one track. I want to remove that. How do I do this?

RE: tracks editing

Garmin-Leslie — Wed, 10 Jan 2024 21:09:28 GMT

Hello StanVanderWerf The best way to do tis is to export the track from explore Exporting Data From the Garmin Explore Website. Once you have it exported you can then use Garmin Basecamp to edit the track and remove unwanted points.Follow the section on importing in this article: Importing GPX Files into Garmin BaseCamp™ and Transferring the Data to a Garmin Outdoor Handheld, then once you have imported the track you can edit it. Detailed Track Editing in BaseCamp. Once you have done the editing you can then import the track back to explore.

RE: Would the Inreach be able to text another inreach if the power grid went down?

lasvegascfp — Tue, 09 Jan 2024 19:01:49 GMT

That's kind of what I had thought, thank you for confirming.

Would the Inreach be able to text another inreach if the power grid went down?

lasvegascfp — Sat, 06 Jan 2024 01:34:51 GMT

Would the Inreach be able to text another inreach if the power grid went down?

Inreach explorer mileage incorrect

Chappy132 — Sat, 06 Jan 2024 21:11:00 GMT

Why is the mileage on my in reach always higher then my friends using all trails and Gia on their phones? Upon completion of a hike their mileage always matches very close to the published mileage in guide books. My in reach is always way over. I understand the map share discrepancy.

Example all trails on an android. Trip was 13.39 miles. My Explorer said over 16.

RE: Inreach explorer mileage incorrect

twolpert — Tue, 09 Jan 2024 04:25:51 GMT

Moved to correct group. Please see the similar thread in this group for an answer.

RE: Would the Inreach be able to text another inreach if the power grid went down?

twolpert — Tue, 09 Jan 2024 04:11:30 GMT

Went down where? If the Garmin servers are down, nothing goes anywhere. Even device to device traffic goes through the servers.

I don’t know how resilient the Iridium satellite network is. The satellites themselves form a mesh network. They relay messages from satellite to satellite until they reach one that is currently visible to a ground station. Then satellite to ground and onward to Garmin servers. No idea how the “final” satellite knows it’s over a working ground station…

Bottom line is that it has a lot moving parts, some of which are subject to ground power outages.

RE: Is there a way to get Explorer+ to accurately report distance traveled and speed?

twolpert — Tue, 09 Jan 2024 04:06:15 GMT

The units do NOT use the Iridium satellites for navigation. They have a separate GPS radio.

if you only send track points by satellite (no logged points/activity/term du jour), the reported distance will typically be short of reality. You are only getting the straight-line distance between sent points. Unless you actually travelled in straight lines between points, the total reported will be short.

If you are recording an activity, the reported activity distance may well be longer than reality - especially in challenging conditions. This is because ALL Garmin handhelds are lousy at eliminating wild excursions caused by multi-path reception. If you look at the activity recording around that rock (on a map), I suspect you will see the characteristic “spiderweb” pattern centered on the rock. The reported activity distance will include all of those wild excursions.

This is the explanation which suggests itself based on your rock example. It’s also possible that the unit is trying to conserve battery at the expense of the accuracy of the fix. That really seems like a stretch based on the total motion around the rock. Finally, it IS possible that the hardware is bad.

Is there a way to get Explorer+ to accurately report distance traveled and speed?

9474289 — Fri, 24 Dec 2021 21:29:22 GMT

Is there a way to get Explorer+ to accurately report distance traveled and speed? It consistently reports further than traveled, and faster than walked. I'm pretty sure i can't walk at avg speed of 7.5 mph over several hours. Garmin Support is no help - claim it's working properly.

RE: Is there a way to get Explorer+ to accurately report distance traveled and speed?

9474289 — Mon, 08 Jan 2024 15:27:10 GMT

Same problem. Garmin Support told me it's working properly and the difference between true and reported distance and speed is because the InReach uses the phone satellites rather than the GPS satellites for positioning. I find that hard to believe.

The people at REI said mine is faulty, but it was past the 90 day by the time I figured it out and dealt with Support, so they wouldn't replace it.

I can set mine on a rock and watch it "travel" a mile during lunch. I'm guessing a bad accelerometer.

It's annoying, isn't it. Good luck!

RE: Is there a way to get Explorer+ to accurately report distance traveled and speed?

Chappy132 — Sun, 07 Jan 2024 00:37:25 GMT

I understand the intervals as it pertains to map share.

What I cant figure out is the device will tell me I've traveled 8 miles . Yet my friends phone apps as well as the published trail guide and the physical map all say 7 miles. By the end of the hike 13.39 miles. My in reach is at 16.37.

RE: Inreach explorer mileage incorrect

Like2Hike — Sat, 06 Jan 2024 22:55:18 GMT

It's been awhile since I had an Explorer.....if you have the ability to change how often tracking points are collected, try changing that value. Try reducing the tracking interval, and see if that improves the accuracy.

RE: inReach SE+ activation pending

twolpert — Sat, 06 Jan 2024 20:00:36 GMT

If you want a response from Garmin, open a support ticket.

i took your “unable to log in again” at face value.

RE: inReach SE+ activation pending

2606404 — Sat, 06 Jan 2024 19:55:18 GMT

I didn't fail to complete the registration process and I certainly didn't register it twice. I picked a plan (once) and paid with a credit card (once). I simply tried to log back into the website to try to troubleshoot why I couldn't complete outdoor activation and had a message saying 'activation pending' that prevented me from seeing any more. That was until I received an email a few hours later saying the registration was complete. Following that message, and not on the several times I had tried before, I was able to go outside and complete the outdoor (on device) part of activation. Based on that, I am not sure why the confirmation email can be assumed to be irrelevant. If the registration and activation process are becoming less reliable, that is disappointing. Perhaps someone from Garmin could confirm / comment on this?