Descent Mk1 Series - Recent Threads

there is a red line in the top an a white line in the bottom of my watch face does any body know what are they for?

Former Member — Wed, 09 Dec 2020 15:18:38 GMT

RE: there is a red line in the top an a white line in the bottom of my watch face does any body know what are they for?

4295058 — Sat, 17 Feb 2024 17:35:11 GMT

Thanks, the red was such a mystery for me.

RE: HR sensor inconsistent between run and SUP

Magnar1970 — Thu, 15 Feb 2024 07:38:21 GMT

I haven't tried SUP, but I experienced the same when backcountry skiing. Apparently, doing rhytmic movements with your hand may confuse the sensor. My solution was to start wearing an HRM chest strap.

HR sensor inconsistent between run and SUP

1181023 — Wed, 24 Jan 2024 08:38:37 GMT

HR sensor when running is far more accurate, but when i do rowing (SUP) heart rate is far below acurate. Anyone have same problem? and what is the solution?

Request feature to set last deco stop

2808503 — Fri, 09 Feb 2024 04:13:54 GMT

Please give us the option to choose our last deco depth. It's already a function on the mk2 and up. But the mk1 automatically plans the last stop at 10ft.

I would love to see me choose my own last stop like at 20ft for instance. Sometimes with waves or heavy boat traffic that's just a bit more safe to do

Is there any way to view all recorded dive locations on a single map?

7002979 — Mon, 05 Feb 2024 17:13:54 GMT

I also can't figure out how to export gps locations onto a csv. Is it possible?

RE: Is there any way to view all recorded dive locations on a single map?

2808503 — Fri, 09 Feb 2024 04:08:17 GMT

You can see all your dives as locations in your logbook in the Garmin dive app

RE: Is there any way to view all recorded dive locations on a single map?

2808503 — Fri, 09 Feb 2024 04:08:14 GMT

You can see all your dives as locations in your logbook in the Garmin dive app

RE: Device not charging

7782333 — Sat, 27 Jan 2024 23:32:46 GMT

Magic. Had same issue and it was fixed. Cheers

Device not charging

a.calvanese — Tue, 10 Sep 2019 06:21:37 GMT

Dear Gamin community,

I just stumbled upon the following issue. I was using my watch as normal and after normal use and discharge the watch turned off, when I go home to put it back to charge the device seems completely dead. No screen loading when plugged, no battery charging indication, no response when pressing any of the buttons just completely dead.

I had tried the following actions to no avail:

- Cleaned the connectors on the device and charging dock using rubbing alcohol and a cotton swab.

- Tried different charging sources (computer, wall socket, portable charger).

- Used a different cable.

I had followed Garmin recommended steps on the following video:

https://youtu.be/MDTW-mAZurk

Also found this thread (bellow) on the Fenix 5X and tried the suggestions proposed in it and nothing:

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-5-plus-series/151984/device-not-charging

Any suggestions from anyone who might had experienced this in the past?

I had already sent an email to Garmin and received confirmation of email but still haven't received a case number.

Cheers everyone!

Stuck in diagnostics menu

Samouz — Fri, 16 Aug 2019 08:35:18 GMT

Following an easy 42 minute dive yesterday my mk1's down button stopped working, I tried to restart the watch but instead of starting as normal it went straight into a 14 option diagnostics menu and had been like that since.

I filled out the contact form on Garmin's website, the auto response email I received said they may take 5-10 did business days to reply, so there goes my expensive Maldivian dive holiday spent using a not so cheap rented dive computer from the resort.

Has anyone else experienced that?

Please help!

RE: Stuck in diagnostics menu

4607219 — Tue, 02 Jan 2024 15:37:33 GMT

Hi mine got stuck in that mode I purchased a new back from eBay and put all the electronics from the old watch into it that did not cure the problem so I left it for round about four months. Then I recharged it then it came back on by itself and it’s now been working perfectly ever since

RE: Stuck in diagnostics menu

4607219 — Tue, 02 Jan 2024 15:31:38 GMT

hi mine got stuck in that mode I ended up buying a new back for it for eBay l took all the electronics out of it and put it in the new one that didn’t work so I left it for four months. Or so Then I recharged the battery and it came back on and it is working perfectly hope this helps someone

RE: Descent MK1 depth sensor stopped working

3832193 — Fri, 15 Dec 2023 22:14:21 GMT

Mine and my husband stop working!! Right after the last update. When I contacted garmin they said my watch was old and would not replace it. It’s been used 10 weeks total. They said it’s hardware and you can not fix it.

Descent MK1 depth sensor stopped working

crisdillon — Mon, 26 Sep 2022 10:00:48 GMT

My Apnea hunt mode stopped working

one day it was fine now it does not switch on when I dive

I have tried rebooting the watch , software upgrades, warm water clean of sensor - nothing seems to work - the watch seems to have stuck on last time it worked

Any ideas on how to get the sensor working again

please help

Feature Request: Next Dive Number

atj777 — Mon, 09 Apr 2018 11:14:52 GMT

I'd like to see the ability to set the dive number for the next dive so that the numbering reflects my lifetime dives rather than just the small number of dives I have done with the Descent MK1.

My Oceanic Atom 3.0 allowed me to set a "Beginning Life Time Dive Number" when I first got it 4 years ago. It has sequenced all my dives from that number since.

My Shearwater Perdix AI, goes one better and allows me to change the "Next Log" number so I can cope with "dives" I don't want in my log. I can also change the dive number of any dives on the Shearwater before they are downloaded.

At the moment the my dives with the Descent are numbered from the first dive with the Descent. Editing the dive number on my mobile is ridiculous as I have to scroll from 1 to nearly 1,500. At least on Garmin Connect web I can type the numbers in.

I suspect the supposed divers that work for Garmin have very few dives under their belts and don't see this as an issue.

RE: Feature Request: Next Dive Number

Nonerz — Thu, 30 Nov 2023 03:33:10 GMT

hoping they can fix the dive number issue...so annoying

RE: Mk1 decent broken

3832193 — Sat, 25 Nov 2023 14:57:50 GMT

Yes you are correct it was a year ago. We only use the watches when we dive they sit in their box with a dead battery. So once we turned them on and connected to the app for the update they broke. They have a total use of 10 weeks. I also had no idea I could not use it as my primary dive computer they are only to be used as a backup.

Mk1 decent broken

3832193 — Mon, 06 Nov 2023 22:35:56 GMT

our watches are 100% broke and can not be used to dive. After this last update they are unusable. Mine will not turn on his can’t read altitude. We spoke to garmin did everything they can’t be fixed. Anyone else have this problem? I believe it’s the update they just did both watches were working perfectly until we updated. Nov.1.23. They are like brand new we only use them when we are scuba diving. Very well taken care of and garmin is offering 30% off their new watch. I find this offer a slap in the face. And they want the old watch back that they say they can’t fix. I paid for the watch even if I took the 30% off I’m not giving my broken watch back it’s the point. I’m dealing with the worst customer service ever!! Clearly their new software broke both watches when we plugged them in and updated everything. They both broke right after that!!

RE: Mk1 decent broken

Garmin - Chris — Sat, 25 Nov 2023 01:30:28 GMT

3832193

The last Descent Mk1 series update was well over a year ago. I am really sorry you have an issue but there is not a pattern of Descent MK1 series with your issue.

RE: Mk1 decent broken

3832193 — Fri, 24 Nov 2023 23:12:15 GMT

It’s funny because I’m now seeing a lot of people talking about the latest update and how it stop their watches from working. Your software broke the watch. Unless you’re saying your watches only last 6 months? That’s all they have been used. The software kept not wanting to install and then the watch would work after it said update failed everything went back to working then it pushed the update and everything broke again. So please explain that if it’s hardware. I just am super disappointed that you don’t stand behind your product.

RE: Mk1 issue, message (Do not dive. Failed to read depth sensor)

Garmin - Chris — Wed, 22 Nov 2023 18:44:54 GMT

If you can send your watch somewhere where we have an official Garmin Product Support team such as the Netherlands, it is an option. Otherwise, you should be directly contacting our London, UK Product Support since they are our HQ for both Europe and the Middle East. They will handle all watch exchanges for those living in countries with no means of exchanging the watch through Garmin official or through authorized vendors.

- Netherlands Product Support

- UK Product Support

Mk1 issue, message (Do not dive. Failed to read depth sensor)

H.Sharaf — Thu, 16 Nov 2023 22:19:26 GMT

Mk1 issue, message appers (Do not dive. Failed to read depth sensor)!!

Computer is not working normally and altimeter and compas not working also!

What is the problem and how can it be fixed urgently??

RE: Mk1 issue, message (Do not dive. Failed to read depth sensor)

H.Sharaf — Wed, 22 Nov 2023 18:35:22 GMT

Hi Chris,

Can you please send me clearly where to send it? as i didnt get exactly where to go. I can send it with a friend to the Netherlands. Is there is a service center there or else please clarify where should I be sending it as I won't be able to travel soon.

Awaiting your reply ASAP

RE: Mk1 issue, message (Do not dive. Failed to read depth sensor)

Garmin - Chris — Mon, 20 Nov 2023 17:59:30 GMT

[quote userid="717455" url="~/outdoor-recreation/outdoor-recreation/f/descent-mk1/352068/mk1-issue-message-do-not-dive-failed-to-read-depth-sensor/1696531#1696531"]Does it need an exchange or a software update.[/quote]

It will need to be exchanged due to hardware failure. Due to where you live, the contact information I gave you is for our Europe headquarters. You will need to reach out to them to request an exchange. They will go over the process with you along with any costs if they are required based on when you bought your watch and the warranty period provided. (The warranty timeline can be different based on the country so I need to defer you to them to receive accurate information on any costs.) My sincere apologies your watch is no longer working properly.