Brand new device stuck in test mode and cant get out of that screen, help?

Brand new device stuck in test mode and cant get out of that screen, cant get activation number. tried the following steps and nothing works.... 

  1. Soft Reset: Hold down the back arrow button and power button together that will soft reset the device.

 

  1. Firmware Update Mode: Hold the up arrow button, return button, and power button.

 

  1. Hardware Reset:  Fully reset the device – return arrow button, power button, down arrow button all at the same time and that will fully reset the device.

 

  1. Syncing: Try and connect it to the computer and sync it.