Earthmate Messages only received from ''Unknown''

Hi there,

We're running an anti-poaching operation and our InReach Explorer+ are the only method of communication that we have with our rangers out in the field. Since a couple days, all messages received from different teams on our tablet that has Earthmate installed, come in as ''unknown". So we receive the messages they send, but username doesnt pop up. I don't know if this has to do with the firmware but this was recently updated. Hope someone can help.

Cheers,

Oliver

Parents
  • One other thing occurs to me. Are the addresses of the other iR devices in the contact lists on the various devices? That is, do you choose a recipient from contacts when you send or do you type the entire iR address manually? If these are contacts, everybody involved in the conversation has to have sync-d with the web site since the last change to the contact list. If all parties to the conversation do not have exactly the same contact lists, all kinds of weird things can happen.

    This is because contact addresses are actually sent as very short "code numbers", not as the text of the contact address. The sending device looks the contact up in its address book. It sends the code number to the server. The server translates it into a real address and sends the message on. I would not be surprised if the Earthmate app does not do the same thing to display the sender address. So if the receiving iR device has a non-matching contact list, you might see incorrect or unknown senders. 

    Is the sender also incorrect when you view the message on the iR device paired with the tablet? If so, that would be a tip-off that the paired device might have an incorrect contact list.

Reply
  • One other thing occurs to me. Are the addresses of the other iR devices in the contact lists on the various devices? That is, do you choose a recipient from contacts when you send or do you type the entire iR address manually? If these are contacts, everybody involved in the conversation has to have sync-d with the web site since the last change to the contact list. If all parties to the conversation do not have exactly the same contact lists, all kinds of weird things can happen.

    This is because contact addresses are actually sent as very short "code numbers", not as the text of the contact address. The sending device looks the contact up in its address book. It sends the code number to the server. The server translates it into a real address and sends the message on. I would not be surprised if the Earthmate app does not do the same thing to display the sender address. So if the receiving iR device has a non-matching contact list, you might see incorrect or unknown senders. 

    Is the sender also incorrect when you view the message on the iR device paired with the tablet? If so, that would be a tip-off that the paired device might have an incorrect contact list.

Children