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Fenix 5 Series OHR Cracking

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  • Fenix 5 Series OHR Cracking

    I thought I had got away with the OHR cracking but alas my Fenix 5X has succumbed. No reply from support by email so I phoned them this morning and I have been told that this is a cosmetic issue that isn't covered under warranty. They also couldn't tell me whether it would affect the waterproof integrity of the device unless I sent it back to them at my own expense! Not happy.
    Has anyone else in the UK had their Fenix 5 replaced under warranty for this issue?
    Fenix 5X OHR Crack

  • #2
    Garmin SAT should replace your unit without any charge. Almost all the units are affected.
    Regards

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    • #3

      Almost all of the units of the people participating in the forum. Not all of the units. This is different.
      Last edited by SUSSAMB; 07-11-2018, 12:58 AM. Reason: Please don't quote the post directly above yours. It's unnecessary and simply clutters up the thread. Thanks

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      • #4


        Negative. Use google, telegram groups, facebook, etc...
        Regards
        Last edited by SUSSAMB; 07-11-2018, 12:58 AM. Reason: Please don't quote the post directly above yours. It's unnecessary and simply clutters up the thread. Thanks

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        • #5
          Kermi - my 5X started cracking at 6 months old - maybe 3 or 4 cracks across the centre. I phoned Garmin UK Customer Service. They asked me a few questions - did I - shower with watch on (no) swim in the sea (no) - swim in the pool (no) - use moisturiser (yes) - use sun screen( yes ) etc etc. After the questions they said they were authorising a replacement and sent emails to confirm the process. The emails explained that it would be a refurbished watch so I was only to return my watch - not the box or the instructions/charging cable. I sent my watch off (insured) and they acknowledged receipt. Exactly two weeks later I received a brand new sealed in the box replacement complete with instructions and charging cable. Whether they didn’t have any refurbished units ready I don’t know but my replacement is definitely new. It still only has the remainder of the original Warranty though now 5 months which I think is fair enough.

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          • #6
            I emailed them as per the instructions in the other thread about this.. I was not asked any questions but asked to return the watch for inspection. I was kept updated by Garmin to say they had it, then they had inspected it and would send out a replacement. Within the 2 weeks I had a brand new in the box 5x with gold contacts (my original and silver and I'd asked for this to be changed too as there had been reports of issues with the silver contacts).

            absolutely no complaints about their service for me, sorry you've not been so lucky.

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            • #7


              Did you have to pay for the return or was it a pre-paid service? I've had the watch for 11 months (bought August 2017) so still within the warranty period.
              Last edited by SUSSAMB; 07-11-2018, 02:48 AM. Reason: Please don't quote the post directly above yours. It's unnecessary and simply clutters up the thread. Thanks

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              • #8
                I paid for the return plus insurance - it was about £8.

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