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  • Garmin 5X massive issues

    I have garmin 5x from few weeks. It was working almost ok (beside problems with map updates). Sometimes it hang up when disconnecting from PC. It was managable via restart.

    Now i switched phone from old sony xperia Z3 to Samsung Galaxy s7 and massive problem starts.

    1) Can't connect to garmin connect mobile. It hang up after few sec (i can only turn on/off baclight). Tried to few reinstals of GCM, clearing of Bluetooth share app. Fenix 3 is connecting and syncing ok. I tried to first connect to phone via system bluetooth, than to GCM - in GCM it appears as Tactic Charlie with exclamation mark. When i try to finish sync, it hangs up as usual.

    2) Can't connect to Garmin Express. It simply hangs up.

    3) Can't enter via usb mode to files via explorer to manualy download files after run. It apears as garmin usb (and thats it)

    I have race on Sunday. What to do?

    One more problem. From the start i had problems with altimeter. Tried several settings. When i manualy set up the number, after GPS start it always go high and profile from run is not ok. Tested with Epix and Fenix 3 on the same run. They work ok.

    I forgot to mention. Returning to factory defaults doesn't help.

    One more thing: i can't enter in system -> info more than one page (for example to see EPO status) it hangs up.

  • #2
    Sounds like you have some sort of software corruption and if you have tried a factory reset and is also a telling sign is you cant access the EPO status. My advice, contact Garmin support and get them to troubleshoot it and use your Fenix 3 for the race Sunday
    ActiveJR
    Fitness tech and wearable reviewer
    Web: https://www.activejr.com
    YouTube: https://www.youtube.com/c/activejr

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    • #3
      I am on line with helpdesk right now, but it seems i have to send it for service I hoped for some kind of firmware update or smth.

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      • #4
        Hope you get it sorted, You could push for a straight replacement.
        ActiveJR
        Fitness tech and wearable reviewer
        Web: https://www.activejr.com
        YouTube: https://www.youtube.com/c/activejr

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        • #5
          Assuming you still have the Z3, use that to connect to GCM, set your watch (courses, etc.) for this Sunday's race and download the data afterwards.

          Then work on a longer term solution with your S7 (including sending it for service at Garmin).

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          • #6
            I have s7 and 5x. There are no problems with connection and communication

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            • #7
              After checked i cant connect it to Z3 either now. So F5X goes to service. I will go with F3 (it works ok with everything).

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