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FR60 - Broken Watch Strap

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  • FR60 - Broken Watch Strap

    I've noticed a few posts on here (and the web) about broken strap stays (little rubber bungie that holds the loose part of the strap) however I wonder how big the problem of the strap breaking is.

    My stay also broke a couple of months ago and I just thought "oh well" and made do with hair bungie of my daughters.....however I was then just about to start a run on the treadmill last week, pressed the start button and the strap literally just came away where it meets the body of the watch.

    Thankfully I've only had it six months so took it back to the shop and they are providing a replacement tomorrow however the way the strap separated was exactly the way the stay broke so I wonder if there is a problem in the composition of the rubber/plastic in the strap. I note on the web that a few people have had the problem.

    It will be interesting to see if the next one has the same problem

  • #2
    Broken Strap Update

    Just in case anyone else has the same problem.

    Returned the watch to Argos whe were very helpful and did attempt to replace twice (unfortunately only succesful in delivering - twice - a nice lilac ladies version) but eventually had to refund me.

    Went to lovingoutdoors and order just the watch and heart rate monitor (as I'd "forgotten" to put the ant+ usb stick in the return I still had that). Got the watch and it's clear in the intervening months that there has been a redesign. It difficult to tell whether the strap material is different (it's still one piece) but the strap is very different being slightly wide (giving the watch a sleeker appearance) and with a more robust buckle. The bezel has also changed (hopefully for the better as the original chrome finish chipped away badly). Will let you know how I get on!

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    • #3
      me too


      just back from my run last night and what do I see when I take my Garmin FR60 watch off - the watch band is separating from the watch face right where the two come together.
      unfortunately this seems to be a recurring problem. I really hope that Garmin Customer Support will take care of my problem (repair/replace) but also take care of the overall problem. There is obviously something wrong with the design and materials if several people have had this problem.
      Wish me luck with customer support here in France.

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      • #4
        Broken Watch Strap, What To Do

        So I went running this past weekend and I went to look down and saw that the actual strop broke away from the watch. I was so pissed and when I ran this morning, I had to hold the watch in my hand as I ran. Is there anything I should do? I wonder why this keeps happening with their watches!!!!

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        • #5
          Send it back for replacement

          If your watch is still under warranty send it back for Garmin to replace the watch. That's what they did for me.
          However, they obviously have a design problem. I inspect my watch after every run expecting this to happen again.

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          • #6
            I see my wife's is about to break and I can't take it back to the store.

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            • #7
              If you can't physically take it back to the store you can send it to Garmin. I live in France and that is what I had to do, send it back directly to Garmin.

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              • #8
                Yep...same here. This is my 2nd watch with same problem. But the big crisis is I am running my 1st 1/2 marathon in 2 days!!!!

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                • #9
                  Well...no luck. They will replace my watch but only with a 90 day warranty! This sucks. Think I will try another brand.

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                  • #10
                    is anyone able to post a picture of where the strap is breaking? would like to keep an eye out for early signs.

                    tia

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                    • #11
                      fr60 broken strap

                      I am currently in the process of sending my 2nd FR60 back because the strap has broken.
                      The first time was approximately 6 mos after I got it. I wear the watch about 2 hours a day and it tore right where the strap meets the watch.
                      Garmin was great about replacing the watch.
                      However, I have had the 2nd FR60 for 6 mos again and this time the strap tore at the first hole closest to the watch face.
                      Clearly the design is poor.
                      I am sorry to say that the customer service rep first tried to tell me that I was out of warranty which was 90 days for a refurbished watch. I had to point out that I bought a brand new FR60 - sent in the damaged one and was refunded the purchase - so I should have the one year warranty. I also informed her that since this was the 2nd time w/ the same issue clearly they have a problem. She put me on hold and told me they would reimburse me for the replacement I just ordered once they receive the damaged watch.
                      I haven't found a more reliable brand for calorie/heart rate. I own the Edge for cycling which is great and am considering purchasing the 210 for gps function for running.
                      Those bands are not all one piece and haven't had that same issue.
                      Garmin needs to change the band!

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                      • #12
                        The strap on my wifes FR60 has also split where it meets the watch body, rendering it useless. Seems they have a design fault here, my wifes watch is only 10 months old

                        Guess we'll see how good their customer service and warranty is then, i'll re post and let you all know how that works out!

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                        • #13
                          Planned obsolescence

                          It seems obvious to me Garmin is just trying to sell a lot of watch bands and designs them to break very easily.

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                          • #14
                            I have had my 60 for about a year now and doesn't look anywhere near like breaking. I wear it every day, run with it, swim with it, so it takes a lot of abuse.

                            That said, my 205 and 405 strap broke. I replaced both straps, but then the 405 broke again at the body so it's non-repairable.

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                            • #15
                              Garmin's straps are notorious for being really poor quality. I first had an FR50, which broke within the warranty period but I was in Iraq so I couldn't get it replaced. Next up I got an FR60, and the first strap broke in 9 months, and the second made it through the "90 day replacement warranty" and then broke a month later so I was screwed. Then I got another FR60, but this time got a women's just in case the band was better. Nope. Started cracking after TWENTY DAYS, and then the strap broke off while I was sleeping. Garmin replaced that with a men's FR60, it's been about two weeks, and the light grey part is looking a bit crappy.

                              So, I've basically resigned myself to return them every 90 days, as there is almost always degradation and damage to the bands for me within that time, even if the band hasn't broken through yet. Garmin is the only watch for which this happens to me. I'm not a swimmer, so it's not chlorine. Not sure why some people don't have issues and others do, but for me, it's terrible. Maybe my sweat composition? I dunno. Either way, you are well advised to keep returning them within the 90 day period.

                              PS- the heart rate monitor bands go bad in about 9-10 months too, although that may be due to me using them 10-14 hours/week.

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