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  • Music stops working

    Has anyone else had an issue with the 654M (v2.50) in which the music will stop randomly after a song finishes? I've noticed it on every run over the past week or so. Sometimes it will happen after a couple of songs, sometimes not until 30 minutes into the run. Not the same song either. I've loaded a few hundred songs via Garmin Connect but have over 1.5 GB still free.

  • #2
    Do you notice that when the music stops the same type of event is occurring during the activity? Such as Audio Prompt, Auto Lap, or Smart Notification?

    Or do you see the music stop randomly and if you press play does it start again?
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    • #3
      Is it always at the end of a song? Are the headphones still connected to the watch (check sensor settings)? Do you have audio alerts on? does the silence coincide with an alert? Are you playing all songs, or an album, or some other way?

      By the way, I haven't had this just trying to guess what might be happening

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      • #4
        It seems to happen at the end of a song. I have Shuffle All selected and Repeat off. I haven't noticed it coinciding with another event but will pay closer attention. It happened again today but this time, along with the music stopping, the activity paused. I was doing a Treadmill run and was 2.15 miles into it. I noticed that the music had stopped and glanced down to see that the run was paused. I restarted the run but couldn't get the music to restart. I've tried Pausing and Playing, Skip Forward and Back, all with no luck. I couldn't get it to restart and didn't want to reboot the watch because it would have interrupted the run.

        I don't think it is a problem with my headphones (Aftershokz Trekz Titanium) which have been working fine. I ended up switching the headphones to my iPhone and they worked fine the rest of the run.

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        • #5
          Did you happen to notice is your device rebooted when the music stopped and activity was paused?

          If you see any err_log.txt or err_log.bak in the Media>Garmin>Debug folders when connected to a Windows PC, can you post attached the so we can take a look?
          Garmin Product Support

          Visit the Support Center
          www.garmin.com/support

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          • #6
            Originally posted by Garmin-Joey View Post
            If you see any err_log.txt or err_log.bak in the Media>Garmin>Debug folders when connected to a Windows PC, can you post attached the so we can take a look?
            Garmin-Joey can you please talk to your firmware developers and have them automate this process of collecting error logs? You guys need to get as much stats on the reliability of your FW and automation is the only way to go ...

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            • #7
              I have the completely same issue as jnljones. Same headphones (Aftershokz Trekz Titanium), same watch (654M - v2.50).

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              • #8
                I'm having the same issue as well. I'm also experiencing where a song will start to repeat and won't stop repeating. And yes, I have the repeat option turned off. Once this happens the skip forward and backward buttons don't work. I have to go into the playlist and start on a different song. It will finish that song and then play another song and then it will start repeating that song. I've yet to get through a run without this happening so very frustrating... Audio alerts are disabled. Playlist were created using iHeart radio. Bose Soundsport earbuds. 645m -v2.50

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                • #9
                  I'm having an issue similar to what you're talking about. However, my 645M stops playing music after each lap announcement and won't play music again unless I stop power down and restart. This just started happening about a week ago.

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