Announcement

Collapse
No announcement yet.

Hard reset required after data corruption (BadFit files created)?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Hard reset required after data corruption (BadFit files created)?

    So far the recommendation has been to perform a hard reset after a data corruption causes BadFit files to be generated, and workouts not transferring to TC or GC.

    I had another incident of data corruption, and really didn't want to go through the trouble to reconfigure the watch after performing a hard reset. So I deleted all workouts and continued using the watch without any reset (hard or soft). I have since had no issues transferring workouts.

    Question to Garmin - Is the hard reset recommended because you understand the problem to the point that you know that this will reduce the future occurrence of data corruption? Or is the hard reset recommended because you have no idea what the problem is, and you only hope that a hard reset helps reduce the occurrence rate.

    I suspect the latter, and I also suspect Garmin does not understand the frustration caused to its users by not being able to save/reload the configuration, and instead having to reconfigure manually after a hard reset.

  • #2
    There was an issue with the 2.40 version of the 310XT firmware that would cause one a settings file on the unit to become corrupted. This issue caused all transfers with the computer to fail before downloading activities from the unit. This error required a software reset to restore computer communication. The file corruption that is still present in version 2.60 is caused by a CRC error, and affected files will end up in the BadFit folder. This error should not prevent communication with the computer, and a software reset is not needed if it occurs.

    We believe we have identified the source of this error, and are currently working on a fix.

    Comment


    • #3
      Argggh.

      After using a 310xt since they first came out in June, I had my first corrupted file on a run I did this morning. It was just another run -- nothing special about it at all -- no advanced workouts, no VPP, no courses, no laps of any sort (manual or auto), no biking and no run-bike transitions. Nothing besides starting the watch, running, and stopping the watch. The only thing remarkable about it is that the run won't upload, and now it's stored in the badfit folder.

      So what causes this corruption? The average user doesn't know what a CRC error is.

      When is a fix coming out?

      Is there anything I can do to recover this workout? The workout looks fine on my 310xt, but when I view the badfit file, instead of seeing xml I just see gibberish.

      BTW, I do have sw v2.6, using a Max with OS 10.5.8, Safari 4.0.3, Ant Agent 2.1.4.

      And just yesterday I just recommended a 310 to a fellow trail runner. I guess I better tell them to hold off for a while.
      Last edited by DW152; 11-07-2009, 11:48 AM.

      Comment


      • #4
        Bad Fit files

        Originally posted by BBECKER39 View Post
        There was an issue with the 2.40 version of the 310XT firmware that would cause one a settings file on the unit to become corrupted. This issue caused all transfers with the computer to fail before downloading activities from the unit. This error required a software reset to restore computer communication. The file corruption that is still present in version 2.60 is caused by a CRC error, and affected files will end up in the BadFit folder. This error should not prevent communication with the computer, and a software reset is not needed if it occurs.

        We believe we have identified the source of this error, and are currently working on a fix.
        Hello,

        I have just hit the wall with such error with my last long run, from yesterday night.

        It's really frustrating to loose such data.

        Is it possible for you to repair my file ?
        20091126-185351-1-1018-ANTFS-4.Fit

        Comment


        • #5
          Hi Maurice, here's your fixed .FIT file. Rest assured we've got a fix coming soon though
          Attached Files

          Comment


          • #6
            Bad Fit File

            when I tried to upload this file it just did not appear in the training center. Now I read that this seems to happen quiete often and Garmin is going to work on a fix. Is this also going to fix the corrupted filed. I have attached the file, but please also tell me what to do in case you can repair it.

            Thanks
            Nic

            20091205-103155-1-1018-ANTFS-4.Fit

            20091031-171330-ANTFS-128-4357.Fit

            Comment


            • #7
              Originally posted by NUBSCH View Post
              when I tried to upload this file it just did not appear in the training center. Now I read that this seems to happen quiete often and Garmin is going to work on a fix. Is this also going to fix the corrupted filed. I have attached the file, but please also tell me what to do in case you can repair it.

              Thanks
              Nic
              The second file didn't have good data in it, but here's the first one you posted. I wouldn't say it happens often, it's a corner case where the checksum gets messed up, and this will be addressed in our next 310 firmware update.
              Attached Files

              Comment


              • #8
                What program do you use to view Fit files?
                Thanks for any info.
                Don Huston
                San Diego, CA.
                United States

                Comment


                • #9
                  Help to correct a BadFIT file?

                  Could you please help me to correct the attached file? That would greatly appreciated!
                  Attached Files

                  Comment


                  • #10
                    Originally posted by KJOHANSS View Post
                    Could you please help me to correct the attached file? That would greatly appreciated!
                    Fixed!
                    Attached Files

                    Comment


                    • #11
                      arrgh!

                      I have a workout that simply does not want to upload, even though I can see it on the 310xt.

                      Can you take a look at this fit file to see if it is recoverable?

                      Also, if the file can be recovered, what do I do with it? How can I get it uploaded to Garmin Connect?

                      Thanks.
                      Attached Files

                      Comment


                      • #12
                        Thanks a lot, it worked fine! Looking forward for the next firmware upgrade.

                        Comment


                        • #13
                          Originally posted by PFROMETA View Post
                          I have a workout that simply does not want to upload, even though I can see it on the 310xt.

                          Can you take a look at this fit file to see if it is recoverable?

                          Also, if the file can be recovered, what do I do with it? How can I get it uploaded to Garmin Connect?

                          Thanks.
                          Here you go. You can select Manual Upload in Garmin Connect, it's under the "Upload new activities" and "Upload from a list" buttons when you click on "Upload".
                          Attached Files

                          Comment


                          • #14
                            thank you!

                            It works!

                            As much as I would like for this problem to get addressed as quickly as possible; I think it's great that, in the meantime, you're helping people individually.

                            Comment


                            • #15
                              Bad Fit files

                              I am expierencing a similar problem with loading files to GC and TC, any idea when would the problem be fixed?
                              I have two important files which I aould appreciate if it can be fixed. Many thanks.
                              Attached Files

                              Comment

                              Working...
                              X