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Indoor cycling not recognised as Intensity Minutes

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  • Indoor cycling not recognised as Intensity Minutes

    When indoor cycling with my Garmin 820 edge, the time spent is not even registered in Connect as a contribution to the number of intensity minutes for the day.

    Anyone else see this, or have I set something up wrong?

    Thanks

  • #2
    Emmet are you using a HR Monitor? Intensity minutes are not consistent in accumulating across different activities. I have not tried indoor cycling but on the 935 and Fenix range you don't get intensity minutes from swimming (even with an HRM) so it doesn't surprise me that other activities won't contribute.

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    • #3
      Yes, I'm using an HRM (chest strap). I am also providing power measurements through my pedals. In fact, it's exactly the same setup as when I do riding outside, but without the GPS...

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      • #4
        I could be wrong but I'm pretty sure intensity minutes are calculated on the device and simply reported to Connect and that since the 820 isn't an activity tracker type device it does not calculate this metric. If you have another Garmin device you use as an activity tracker (Forerunner, Fenix, etc) you may want to record your indoor rides on that instead.

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        • #5
          Emmet it sounds from your post like you do get intensity minutes when you cycle outside with GPS is that correct?

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          • #6
            Originally posted by PaulDN81 View Post
            I could be wrong but I'm pretty sure intensity minutes are calculated on the device and simply reported to Connect and that since the 820 isn't an activity tracker type device it does not calculate this metric. If you have another Garmin device you use as an activity tracker (Forerunner, Fenix, etc) you may want to record your indoor rides on that instead.
            As far as I understand from another reply on this topic; that's the case.

            "Although you already own an expensive wearable thank you for giving us more money for an expensive cycling unit...now, although this new unit is recording all the required data for us to calculate the 'intensity minutes' feature we've developed, it won't actually contribute them unless you also record the activity with a second 'wearable' device and then go into our platform and enjoy seeing activity duplicated"

            Surely when someone at Garmin says that back to themselves they must realise it's bloody stupid and renders the intensity minutes feature utterly redundant for people with multiple Garmin devices, but I don't expect them to change it.
            Last edited by lj50; 02-05-2019, 11:33 AM.

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            • #7
              Originally posted by JSRUNNER_ View Post
              Emmet it sounds from your post like you do get intensity minutes when you cycle outside with GPS is that correct?
              Affirmative.

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              • #8
                Originally posted by lj50 View Post
                As far as I understand from another reply on this topic; that's the case.

                "Although you already own an expensive wearable thank you for giving us more money for an expensive cycling unit...now, although this new unit is recording all the required data for us to calculate the 'intensity minutes' feature we've developed, it won't actually contribute them unless you also record the activity with a second 'wearable' device and then go into our platform and enjoy seeing activity duplicated"

                Surely when someone at Garmin says that back to themselves they must realise it's bloody stupid and renders the intensity minutes feature utterly redundant for people with multiple Garmin devices, but I don't expect them to change it.
                ^^^
                I'll give it a go and see what happens.

                I have a Fenix 5 as well as the Edge.

                Thanks

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                • #9
                  Emmet if you wear both then I think you should get intensity minutes - which device is designated as your primary activity tracker? The problem that you will have though is a doubling up of the activity and that may give you other issues even if you delete it. I don't understand why the indoor cycling doesn't give you intensity minutes I suggest checking with Garmin support whether they would expect it to - it seems to be arbitrarily switched off for certain activites (swimming as per my earlier comment - although I got 40 intensity minutes from my 25 min swim yesterday - all clocked up after the swim had finished!)

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                  • #10
                    JSRUNNER_ Up to now, I have only used the Edge 820 to record both indoor and outdoor road bike rides ('cos that makes sense to me). The Fenix 5 is used for outside MTB rides. I never use both at the same time.

                    Anyway, I just tried an experiment and left the Edge 820 off, paired my Fenix 5 to the sensors and did a bike ride indoors.

                    This time, Connect registered all the minutes of the ride as intensity minutes (unlike when using the Edge 820, when it registers 0 minutes).

                    This appears to be a bug - I don't see any reason why exercise from any of my devices, when running the default indoor riding profile, shouldn't read as intensity minutes. Since both devices are connect to the same Connect account, this would appear to be simple to correct.

                    Outdoor Biking Edge 820 = ALL activity minutes registered
                    Outdoor MTB Fenix 5 = ALL activity minutes registered
                    Indoor Biking Edge 820 = NO activity minutes registered
                    Indoor Biking Fenix 5 = ALL activity minutes registered

                    There are no partial values here, no part readings, it really is binary.

                    Where do I submit a bug report??

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                    • #11
                      Emmet ok I see what you're saying and it seems totally logical - I haven't used a device for indoor cycling - could you create a new indoor cycle profile based on the outdoor but with GPS turned off - would that get you the intensity minutes?

                      Anyway to report a bug:

                      Support Center >> Edge 820 >> Choose a topic >> enter topic keywords, hit enter >> scroll down to the bottom of the page and you should see "Contact us for more help" with a link to email. After you click on the email link you'll see a form below, which will submit a Garmin case number and copy to your email.

                      I wish you luck but Garmin may say that it's a feature rather than a bug - for example they don't consider it a bug that intensity minutes are not recorded for swimming

                      This morning I swum for about 30 mins with a HRM - had it been a run with similar HR I would have accumulated 60 intensity minutes - as it is now I got none during the swim but have accumulated 27 after the swim finished! - I can only assume this is the wrist based HRM picking up elevated HR post swim - however that doesn't really make sense as my HR is only significantly raised for about 10 mins after stopping.

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                      • #12
                        Well, I contacted support (chat) and shared the evidence of what was happening to them. After a long discussion, where I shared multiple workouts with then, the customer service person said that the 820 can't provide intensity minutes (even though I have recorded it during rides outside) and then basically disconnected. Thanks Garmin

                        Pretty disappointed with the lack of reactivity (let alone proactivity) from Garmin. When I was in the software industry, having some kind of constructive feedback from my customers was taken as a plus (since most users just feel annoyed by a bug and don't actually report it).

                        Never mind - I'll just remove intensity minutes from the dashboard and not bother with it from now on (probably as many other users have also done).

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                        • #13
                          Originally posted by Emmet View Post
                          Well, I contacted support (chat) and shared the evidence of what was happening to them. After a long discussion, where I shared multiple workouts with then, the customer service person said that the 820 can't provide intensity minutes (even though I have recorded it during rides outside) and then basically disconnected. Thanks Garmin

                          Pretty disappointed with the lack of reactivity (let alone proactivity) from Garmin. When I was in the software industry, having some kind of constructive feedback from my customers was taken as a plus (since most users just feel annoyed by a bug and don't actually report it).

                          Never mind - I'll just remove intensity minutes from the dashboard and not bother with it from now on (probably as many other users have also done).
                          I’m really not sure why Garmin’s customer service people think it’s ok to lie to customers with the frequency they do. “We’ve had no other reports of this issue”, “it is working as designed”, etc. It’s a consistent theme on here that support is useless at best and obstructive, dismissive or outright rude on a routine basis.

                          In this instance theyve told you it “can’t” contribute to intensity minutes. Which is clearly nonsense. It’s tracking your activity, and syncing that activity to Garmin Connect. It knows your heart rate throughout the activity, pace, etc. There is no reason whatsoever that it “can’t” provide intensity minutes. They’ve just not enabled it to.

                          Which, as I said above, renders the Intensity Minutes feature utterly redundant for their best customers; your reward for buying two devices is to lose a trumpeted feature, or have to mess around with duplicates

                          Garmin It’s a shame no one really engages on this forum. Surely you must realise that in making the forum available but not engaging in proper dialogue, your risk alienating your most activist customers?

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