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Vivosmart HR+ failed synchronization with Reason=412

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  • Vivosmart HR+ failed synchronization with Reason=412

    Hi everybody,

    I have a Vivosmart HR+ since January and it always synched perfectly every 3-4 days with the Garmin Connect app installed on Android 4.3 (phone: Samsung S3).
    Everything was ok, but from the last week I can't sync it anymore.
    The device is correctly paired with the phone (green dot appears in the app's menu, and the numbers of steps is the same in both the device and the phone).
    The problem starts when I want to do a full sync, using the sync button on the app or on the Vivosmart HR+: the blue progress bar appears on the app, and after a few seconds of advancement it stops and becomes red.
    In the synchronisation log I found the following message (it's the same everytime it fails sync the way I just described):

    ---Username / User Displayname---
    ********/ ************-*****-*******-******-******* ( <--- I MASKED THIS ON PURPOSE)

    ---GCM App Version---
    3.16.1

    ---Timestamp---
    Wed, Jun 13 2018 @ 12:14 PM

    ---Garmin Device Info---
    [device information] unit id: 3955510592, bluetooth friendly name: vívosmart HR+, product number: 2347, software version: 330, device name: vívosmart HR+, device model name:

    ---Android Device Info---
    Ver. Release: 4.3
    Ver. SDK: 18
    Ver. Codename: REL
    Locale: it_IT
    Manufacturer: samsung
    Brand: samsung
    Model: GT-I9300
    Device: m0
    Display: JSS15J.I9300XXUGND5
    Fingerprint: samsung/m0xx/m0:4.3/JSS15J/I9300XXUGND5:user/release-keys
    Hardware: smdk4x12
    Host: DELL135
    ID: JSS15J
    Product: m0xx
    Radio: I9300XXUGNA8
    Serial: 4df1487a4a6b5faf
    Tags: release-keys
    Type: user
    User: dpi
    Board: smdk4x12
    Bootloader: I9300XXUGND5
    CPU 1: armeabi-v7a
    CPU 2: armeabi

    ---Sync Info---
    ******************** SYNC RESULT ********************
    Upload Status=FAILED (Failed uploading file (3955510592_1_8004.tmp). Reason=412.)
    Download Status=NOT_STARTED
    Time Sync Status=SUCCESSFUL
    Overall Sync Status=FAILED
    Origin=5037_0
    *****************************************************
    UPLOAD:
    LISTED { listed=3070ms }
    - 1 (80/ACTIVITY/8976B): POSTING FAILED [Failed uploading file (3955510592_1_8004.tmp). Reason=412.] { extracted=12755ms posting=5190ms }
    - 2: not processed
    - 3: not processed
    - 4: not processed
    - 5: not processed
    - 6: not processed
    - 7: not processed
    - 8: not processed
    - 9: not processed
    - 10: not processed
    - 11: not processed
    - 12: not processed
    - 13: not processed
    - 14: not processed
    - 15: not processed
    - 16: not processed
    - 17: not processed
    - 18: not processed
    - 19: not processed

    #Auto Upload=true
    #Types=[32, 4] | [FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_4, FIT_TYPE_49, FIT_TYPE_41]
    *****************************************************
    SYNC#h@43404c90 [3955510592]
    #BitMask=793190
    *****************************************************

    I can't find any explanation on what "Reason=412" means, and I can't find anywhere the file "3955510592_1_8004.tmp" (I searched inside the folders /Garmin/New Files or /RemoteSW of my Vivosmart HR+ but there isn't any .tmp file, even hidden). Please help me because I really don't want to lose all the activity I did during last week without synchronization. Thanks

  • #2
    I'm sorry, here's a better version of the log:



    ---Username / User Displayname---
    ********/ ************-*****-*******-******-******* ( <--- I MASKED THIS ON PURPOSE)

    ---GCM App Version---
    3.16.1

    ---Timestamp---
    Wed, Jun 13 2018 @ 12:14 PM

    ---Garmin Device Info---
    [device information] unit id: 3955510592, bluetooth friendly name: vívosmart HR+, product number: 2347, software version: 330, device name: vívosmart HR+, device model name:

    ---Android Device Info---
    Ver. Release: 4.3
    Ver. SDK: 18
    Ver. Codename: REL
    Locale: it_IT
    Manufacturer: samsung
    Brand: samsung
    Model: GT-I9300
    Device: m0
    Display: JSS15J.I9300XXUGND5
    Fingerprint: samsung/m0xx/m0:4.3/JSS15J/I9300XXUGND5:user/release-keys
    Hardware: smdk4x12
    Host: DELL135
    ID: JSS15J
    Product: m0xx
    Radio: I9300XXUGNA8
    Serial: 4df1487a4a6b5faf
    Tags: release-keys
    Type: user
    User: dpi
    Board: smdk4x12
    Bootloader: I9300XXUGND5
    CPU 1: armeabi-v7a
    CPU 2: armeabi

    ---Sync Info---
    ******************** SYNC RESULT ********************
    Upload Status=FAILED (Failed uploading file (3955510592_1_8004.tmp). Reason=412.)
    Download Status=NOT_STARTED
    Time Sync Status=SUCCESSFUL
    Overall Sync Status=FAILED
    Origin=5037_0
    *****************************************************
    UPLOAD:
    LISTED { listed=3070ms }
    - 1 (80/ACTIVITY/8976B): POSTING FAILED [Failed uploading file (3955510592_1_8004.tmp). Reason=412.] { extracted=12755ms posting=5190ms }
    - 2: not processed
    - 3: not processed
    - 4: not processed
    - 5: not processed
    - 6: not processed
    - 7: not processed
    - 8: not processed
    - 9: not processed
    - 10: not processed
    - 11: not processed
    - 12: not processed
    - 13: not processed
    - 14: not processed
    - 15: not processed
    - 16: not processed
    - 17: not processed
    - 18: not processed
    - 19: not processed

    #Auto Upload=true
    #Types=[32, 4] | [FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_4, FIT_TYPE_49, FIT_TYPE_41]
    *****************************************************
    SYNC#h@43404c90 [3955510592]
    #BitMask=793190
    *****************************************************

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