V3 drop outs

[kowi]

I had very briefly drop-outs on my right pedal every now and then. But today both pedals were not sending any data. 1 hour into the ride the right pedal droped out, an then the left to. Edge520 could find the pedals, both were connected (no error shown in sensor infos), but no power reading...
Luckily I still had my power2max on board. It's getting increasingly annoying... I mainly got V3 to swap between bikes, but I wish I had invested the money in additional power2max units!

Unfortunately a 700kb attachment is too much for this forum, so here's the link: https://connect.garmin.com/modern/activity/2609741850

[tjf323]

I think Garmin should be ashamed that they have released a product that was clearly not ready. We the users have dropped $1000 bucks and are fiddling with batteries changes and mineral oil and contacts adjustments, etc. to try to make it work. This should be Garmin's job! And what do we hear from Garmin? Nothing but silence. All these pedals should be recalled and replaced once Garmin figures this out

I couldn't agree more. I have had the dreaded power drops since first battery change issue on my dual Vector 3 pedals. Garmin's battery replacement "Best Practice" is like something out of a DIY handbook rather than a guide to support an AUD$1,500 high end cycling accessory. I actually found it amusing that the tools required are magnets, mineral oil, toothpicks, tweezers and electrical tape... seriously Garmin? Also, there should be a big red sticker on the pedals stating "WARNING: Read Battery change Best Practice prior to first battery change". Upon reading the document, I was shocked to discover that the most important part in these pedals is two tiny pieces of electrical tape which if damaged or removed during battery change will render the pedals useless!

Anyway, I do appear to have resolved my issue... I removed the pedal battery holder to discover that one of the pieces of insulation tape was in fact missing and floating around inside the battery case on the right pedal - it must have dislodged during first battery change as that was before I knew of Garmin's "Best Practice" guide. I followed Garmin's instructions, cut a new piece and used a pair of tweezers to install it. I then installed CR1/3N batteries (purchased Fujitsu brand from a specialist battery shop) to replace the LR44s and on my 35km ride this morning everything appears to be back in order and power readings were normal - will see if I have any issues on longer rides.

Garmin, I assume there will be an announcement in the very near future acknowledging the design flaw in the battery holders and that a redesign is in production with replacements to be distributed to all existing owners of Vector 3 pedals via some kind of recall and replacement program. My biggest concern and fear is now more about the long term durability of these pedals...Garmin, you need to restore faith before Vector 3's are completely tarnished.

[jimmycrc]

I have been having the same issues, but with Vector 3S. Drop outs occurred from first ride on trainerroad and are now regularly happening on outdoor rides.

Have tried an ‘experimental’ 3.15 update but it just caused my 820 to crash every 5 mins. Absolutely at my wits end with them and eyeing up swapping to a quarq.

Contacted garmin support and got the following laughable ‘solutions’:

Take them back to retailer for a replacement (none available for 2 months

try 3.15 update (didnt work and then crashed garmin edge)

remount batteries (unit is less than. 2 weeks old)

take them back for a refund.

Wait for next software update (no due date)


Its a joke that garmin would rather loose customers than solve the problem. I have asked for solutions, been patient for a week waiting for emails back, and nothing. If it isnt sorted by the weekend i will be returning them and swapping back to a trusty quarq!

[caongocha]

I got the same issues, after try with electric tape, it works with left pedal, i have power information without drop.

But I cannot fix right pedal, it's alway "missing right pedal". And I have to accept it.

[upprlevel]

I'm having some problems the last days with dropouts for a few seconds at a time. I attached the Fit file and just wanted to ask if there could be a software problem or if I'll have to check the batteries. It quiet annoying since every time you put in some effort, the average gets to low....

[R0B.75]

I'm now getting right sensor missing and frequent drop outs and spikes too. Zwift was unrideable tonight so switched back to using my Direto for power. I've only used the pedals to record data 5 times and haven't needed to change batteries or open them in any way. The only thing I did do was upgrade to 3.30 firmware, though this may be a coincidence.

For something so expensive it really isn't good enough that they have all these issues and given that they're not available anywhere suggests Garmin know they have released a lemon and aren't shipping any more until they resolve the issues. As someone has suggested a mass recall program would be the only way forward really.

I love Garmin products, I really do, but I'm now considering returning them to the retailer for a refund and going with Favero Assiomas.

[storchenegger]

I had proppouts and right sensor missing frequently. Updated yesterday to 3.3 --> not possible to ride anymore! 5min dropouts and influnece on Garmin Edge 820 Display. Stopped working. Switched right pedal off.

Do not Update to 3.3!!!!!!!

[wayneniz]

Just got my shiny new pedals yesterday they installed all ok but then went for a ride for around an hour constantly lost reading on my edge and when i downloaded around half the ride had dropped at various stages.

This is honestly ridiculous considering these are generation 3 and premium priced pedals.


2622738643.zip

[chunkywizard]

Can you upload the fit file from the ride then the Garmin folks can diagnose what the issue is.

[mjrosier]

Ah, the fun continues. So I returned my original V3 pedals to Garmin after about a week of use because the left pedal would not wake up and I could only intermittently successfully pair the pedals. I received replacement pedals last week. First ride (two hours) was fine, but subsequent rides have experienced constant and continual dropouts lasting anywhere from 10-20 seconds to 10+ minutes. I'm on the latest firmware and using a Wahoo Elemnt Bolt via ANT+ connection. I have not messed with the battery compartment yet. I have a pair of CR1/3N batteries from my last attempt at troubleshooting these pedals, so I'll give those a shot, but I'm not going to start messing with the other hacks (inserting cardboard or cork beneath the battery contacts, etc). That should not be required for a brand new 3rd generation product from an otherwise reputable company. I'll try any suggested troubleshooting steps but my patience has worn pretty think for these incredibly fragile pedals.

A couple FIT files are attached.

[kelmadics]

Ah, the fun continues. So I returned my original V3 pedals to Garmin after about a week of use because the left pedal would not wake up and I could only intermittently successfully pair the pedals. I received replacement pedals last week. First ride (two hours) was fine, but subsequent rides have experienced constant and continual dropouts lasting anywhere from 10-20 seconds to 10+ minutes. I'm on the latest firmware and using a Wahoo Elemnt Bolt via ANT+ connection. I have not messed with the battery compartment yet. I have a pair of CR1/3N batteries from my last attempt at troubleshooting these pedals, so I'll give those a shot, but I'm not going to start messing with the other hacks (inserting cardboard or cork beneath the battery contacts, etc). That should not be required for a brand new 3rd generation product from an otherwise reputable company. I'll try any suggested troubleshooting steps but my patience has worn pretty think for these incredibly fragile pedals.

Are you indoors in a trainer?

[mjrosier]

Are you indoors in a trainer?

all outdoor rides. will try on the trainer later today.

[kelmadics]

all outdoor rides. will try on the trainer later today.

All I can think of is remove the V3 fro Garmin Mobile Connect. I am using Energizer LR44 and seems to work pretty ok with no issues.

[mjrosier]

All I can think of is remove the V3 fro Garmin Mobile Connect. I am using Energizer LR44 and seems to work pretty ok with no issues.

I removed them from GCM but didn't seem to make a difference. I have some LR44s I'll try, along with the CR1/3Ns

[wayneniz]

Just got my shiny new pedals yesterday they installed all ok but then went for a ride for around an hour constantly lost reading on my edge and when i downloaded around half the ride had dropped at various stages.

This is honestly ridiculous considering these are generation 3 and premium priced pedals.


[ATTACH]n1334881[/ATTACH]

Serious question is this a forum where the consumers try and support each other with trial and error or should i expect a Garmin official to respond to my problem with their product? Just need to get my expectation aligned